What is BIGContacts?
Categories & Use Cases
Top Performing Features
Task management
This includes the ability to plan, track, collaborate and report on tasks.
Category average: 8.2
Custom fields
Users can create custom fields to store additional information on standard and custom objects.
Category average: 8.4
Social data
The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.
Category average: 7.8
Areas for Improvement
Scripting environment
Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.
Category average: 7.5
API for custom integration
An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.
Category average: 8.1
Marketing automation
The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.
Category average: 8.2
