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Overview

What is BIGContacts?

BigContacts is a contact management solution built to help small businesses organize contacts, manage tasks, track opportunities, and manage email campaigns.

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Recent Reviews

TrustRadius Insights

Users of the CRM application have praised its ease of use and affordability, making it an attractive option for businesses of all sizes. …
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Customizable to a great extent

9 out of 10
July 14, 2022
BigContacts lets us customize reports, dashboards, and workflows according to our business needs. We can also add custom fields to contact …
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Saving hours with automation

9 out of 10
June 16, 2022
We have been able to set up automated workflows and email sequences using BigContacts. The tool has allowed us to automate recurring tasks …
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Customizable all the way!

9 out of 10
June 13, 2022
I’m really impressed with how easy it is to customize various modules of BigContacts. I started using custom fields for contact profiles, …
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Popular Features

View all 31 features
  • Customer data management / contact management (7)
    9.8
    98%
  • Integration with email client (e.g., Outlook or Gmail) (7)
    9.5
    95%
  • Workflow management (7)
    9.5
    95%
  • Opportunity management (7)
    9.5
    95%
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Pricing

View all pricing

Business Plan

$9.99

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bigcontacts.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $9.99 per month per user
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Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

9.6
Avg 7.7

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

9.7
Avg 7.5

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

9.5
Avg 7.6

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

9.9
Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

9.5
Avg 7.6

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

9.3
Avg 7.6

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

9.8
Avg 8.3

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

9.7
Avg 7.3

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

9
Avg 7.2

Platform

9.5
Avg 7.5
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Product Details

What is BIGContacts?

BIGContacts by ProProfs is designed for small teams to grow their business through improved contact management. Users can sort and view contacts by pending or upcoming activity, opportunity, last contact, or last communication.

BIGContacts Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

BigContacts is a contact management solution built to help small businesses organize contacts, manage tasks, track opportunities, and manage email campaigns.

BIGContacts starts at $9.99.

Salesforce Sales Cloud, Zoho CRM, and Pipedrive are common alternatives for BIGContacts.

Reviewers rate Task management and Custom fields and Social data highest, with a score of 10.

The most common users of BIGContacts are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(14)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users of the CRM application have praised its ease of use and affordability, making it an attractive option for businesses of all sizes. The tool's integration capabilities with third-party applications have allowed for seamless collaboration and streamlined workflows. According to user experiences, the ability to customize various modules within the CRM application has been valuable in tailoring the software to meet specific business needs.

One key use case highlighted by users is the automation and personalization of marketing campaigns. By leveraging the CRM application, businesses have been able to automate their marketing efforts and deliver highly personalized experiences to customers. This has resulted in improved customer satisfaction and reduced churn rates.

The CRM application has also proven to be a valuable asset for sales teams. Users have reported that the tool's automation features have enabled them to automate follow-ups with prospects, saving time and ensuring no leads slip through the cracks. Additionally, the mobile version of the CRM application allows sales executives to access important details, log information, and prepare for meetings on the go.

The reporting capabilities of the CRM application have garnered positive feedback as well. Users appreciate the in-depth reports that provide better visibility into business processes, enabling them to make informed decisions. From customizable reports and dashboards to advanced filtering options, users can generate actionable insights tailored to their specific needs.

Overall, users find that the CRM application addresses key pain points such as manual data entry, repetitive tasks, and lack of visibility into business processes. It offers a comprehensive solution that enables businesses to improve their bottom line through automation, personalization, and better decision-making based on detailed reports and analytics.

Detailed Reports and Analytics: Many users appreciated the comprehensive reports and analytics provided by BigContacts, allowing them to track the performance of email campaigns and make data-driven decisions. This pro was mentioned by several reviewers.

CRM Task Management: The CRM task management feature of BigContacts was found to be beneficial by users as it offered better visibility into business processes through in-depth reports. This functionality allowed users to gain insights and understand task performance, making it easier to monitor and analyze their tasks. Some reviewers mentioned this as a positive aspect of the tool.

Custom Triggers for Email Delivery: Users found the ability to create custom triggers for delivering emails to be a helpful feature of BigContacts. This flexibility and control in automating email communications allowed users to streamline their workflows and improve efficiency. Several reviewers mentioned this pro when discussing their experience with the tool.

Mobile Performance: Some users have mentioned that the mobile version of the software needs improvement in terms of performance. They feel that it is not as fast or efficient as they would like it to be.

Lack of Mobile App: Several reviewers have expressed a desire for a mobile app for BIGContacts, as currently there is no mobile app available. This limits their ability to access and manage their contacts on-the-go.

Difficulty with Contact Lookup: Users have found it difficult to look up contacts in BIGContacts and have suggested that this process could be made easier. They feel that the current method of searching for contacts is not user-friendly and could use some improvements.

Users of BigContacts commonly recommend the following:

  1. Take advantage of the impressive customer support. Many users have praised BigContacts for its exceptional customer support, finding it responsive and helpful in resolving any issues or concerns.

  2. Consider the cost-effective nature of BigContacts. Users highlight its affordability, emphasizing that it offers good value for money.

  3. Give BigContacts a try due to its ease of use. Reviewers often suggest trying out BigContacts because it is easy to navigate and use, even for those without extensive technical expertise or resources.

Attribute Ratings

Reviews

(1-10 of 10)
Companies can't remove reviews or game the system. Here's why
Neha Bansal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • BIGContacts CRM has provided us with better visibility into our business process with in-depth reports.
  • We can choose from a range of pre-designed templates or use advanced filters for creating these reports.
  • Moreover, it's easy to save these filters for the future or export these reports.
  • We would like to see a way to automatically score and route incoming leads.
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