An Admin's perspective on Big Success with BigMachines
Updated February 05, 2015

An Admin's perspective on Big Success with BigMachines

Dave Merullo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

  • As with most CRM solutions, BigMachines CPQ engine provides best value when the toolset is optimized to align with the needs of the business. While this is an obvious statement, I've found that achieving alignment is sometimes the biggest challenge. But if the implementation is done right, BigMachines can dramatically transform the sales cycle and drive revenue to new levels. In short, the toolset is powerful and flexible but success hinges on collaboration between the team using it and the team developing/supporting it.
  • As a developer/admin, I've been able to deliver functionality within BigMachines that automates complex business logic, ensures accuracy of materials on a quote, includes quick and easy discounting with appropriate approval checking and renders to a variety of PDF proposals. Users have reported reductions in quote preparation time from hours to minutes.
  • Beyond the out-of-the-box features that simply get turned on/off, BML coding of utility functions and Rule administration allow creative and challenging solutions. For example, we were able to allow users to quote support/maintenance for variable terms across multiple products with existing or expired agreements with 100% accuracy. By writing a function that calculates a prorated price based on unit price and end date we were able to plug prorated pricing into any item being quoted. Prior to using BigMachines this was a big challenge which cost salesreps time and resulted in delays due to inaccuracy.
  • There are areas within the tool that are very difficult to troubleshoot and require assistance from BigMachines support. As a developer, this can be frustrating and limiting. For example, when the results of a configuration are added to an existing quote the data passes from "configuration" to "commerce" through what seems like an invisible portal. Improvement in visibility to this process would be of great value.
  • From an admin's perspective, a "developer mode" that shows whats going on under the hood while in commerce or config is needed.
  • The document engine is tough to work with, but BigMachines is commited to rolling out improvements. The latest update is that a complete refresh is on the way.
  • We implemented 6 months ago. I recently asked a Sales Rep who uses BMI daily how things were going. He replied, "I actually enjoy using it and thoroughly look forward to working with it each day".
In my experience, having at least one resource in-house that knows how to develop and support BMI makes a huge difference. Leveraging the BOA process to analyze and document business processes is also of great value not only at the beginning of the implementation but periodically as well. Understand that familiarity from the users will promote ideas for improvement that simply cannot be identified in the blueprinting phase. Plan for continuous improvement and agile development.

Using Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

80 - Sales, Customer Support - Quote generation and product configuration
I'm simply not aware of a competing solution that has the same potential to be effective as BigMachines. The price is high, but I believe it matches the value (if properly implemented and supported).