A Powerful tool, but not for everyone
Updated December 02, 2014

A Powerful tool, but not for everyone

Josh Saylor | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

  • The ability to configure complex packages and bundles with highly advanced configuration rules.
  • The document engine is a powerful tool that gives great control on what the finished quote will look like
  • Most recently, the Admin screen is very user-friendly and easy for a new user to pick it up and use
  • Advanced coding for some areas in config and pricing engine are written in BML. This Java-like code may be a bit tricky for someone trying to write very advanced configuration rules or advanced pricing.
  • The flagship system needs to have an easier way to enter in pricing. In the BMX version, pricing is handled through multiple matricies, but in the flagship it is compiled into one ugly rule.
  • Customization. Other software comes with tools to help customize the "look and feel" quickly. To get a re-vamped look on the flagship product, you'll need a CSS expert.
  • Increased Sales Rep efficiency. Being able to create multiple quotes ACCURATELY and quickly was a game changer.
  • Large implementation time. It's a little difficult to fit BMI into a SCRUM style build, with multiple working models and prototypes of all 3 simultaneously.
  • A larger fee for licensing and implementation cost. ROI wouldn't be realized in the first year.
If the customer is looking for a very advanced solution around configuration, I would recommend BigMachines. If the customer is looking for something that is easier to maintain and use their in-house resources I would probably go with another product. BigMachines is a powerful tool, just in more specific use cases than what I usually see.

Using Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

With so many customers that require a CPQ tool using Salesforce.com, I've been looking for the best solution on the force.com platform. In terms of easy maintenance and cost effectiveness, there are other CPQ tools out there that I think do a better job, currently, on the force.com platform. BigMachines Express is a great step in the right direction and the ability to integrate the flagship product with Salesforce still allows BigMachines to become a powerful contender for Salesforce/BigMachines implementations.