Item: Birdeye
Rating: 8
Author: Peter Kang

Use Cases and Deployment Scope

We use the platform to create an integrated portal for our clients to be more involved in their reviews process. I find it is much easier to use and much more seamless than what we had previously. Connecting Google listings to the client's Birdeye account is a simple sign in and select process and requires minimal input. There are a few quality of life improvements I would like to see in future iterations, such as setting a default sorting and bulk mapping - this would have been especially helpful when trying to connect nearly 250 Google listings. Outside of those, there's no glaring bugs so far that detract from my experience. Having better features alone makes the switch worth it.

Pros and Cons

Ease of use and connecting listings
Platform runs smoothly
Team is helpful in getting things set up

User interface could be improved for better account management (i.e. default sorting)
Bulk connecting of listings for clients with multiple locations

Most Important Features

Client portal

Return on Investment

Helps with client retention by showing the extra value we provide as an agency by being able to provide this tool

Key Insights

Do you think Birdeye delivers good value for the price?

Yes

Are you happy with Birdeye's feature set?

Yes

Did Birdeye live up to sales and marketing promises?

Yes

Did implementation of Birdeye go as expected?

Yes

Would you buy Birdeye again?

Yes

Likelihood to Recommend

Birdeye is well suited for those looking to give their clients more value. The added features make it easy to recommend over competitors. I think for agencies with some additional quality of life improvements to help streamline adding of bulk clients would be very much appreciated. I think that's where there's room for improvement as some may be turned off by the time investment required.

Great platform for agencies looking to provide their clients with an easy value add

Overall Satisfaction with Birdeye