BIRST is an ok MIS product not a high performance OEM product
February 15, 2018
BIRST is an ok MIS product not a high performance OEM product
Score 2 out of 10
Vetted Review
Verified User
Overall Satisfaction with Birst
BIRST is embedded in multiple products across Hobsons, it is used by several departments. The primary use is to provide insights into education institutional effectiveness in both high school and college level organizations. Where the end user is a member of staff of the institution and requires aggregate data on the performance of their organization be it at a district/campus /school or collective set of institutions.
- BIRST provides touch points through their customer account management teams to help you get to completion with your projects.
- BIRST has created a community for users to share solutions to problems with each other.
- BIRST has a desire to help organizations succeed.
- BIRST has a quality issue, many of the items delivered in the form of 'code-changes' are often not functioning correctly and existing features break between releases.
- Reduce the pace of releases until quality assurance is higher, each release costs customers significant amount of resources to test and report back what's broken.
- BIRST organizational structure often leaves account managers in the customer success group without insights into technology issues and release roadmaps. Frustrating customers who are waiting on fixes. Escalations are slow and take several quarters to be effective.
The presentation that BIRST provided gave us a 3 way tie between logi analytics and information builders. The promise of deployment path, cloud-ready, simplified report building tools, accessibility capabilities and compatibility with technology we had already chosen were all drivers to the decision.
However, we found those statements were incorrect and those items were huge gaps that jeopardized our projects and required a lot of investment to solve on our side.
However, we found those statements were incorrect and those items were huge gaps that jeopardized our projects and required a lot of investment to solve on our side.