Item: Bitdefender Managed Detection and Response (MDR)
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

When looking for a reliable, highly effective solution we settled on bitdefender as one of the main offerings. With the integration with products such as n-able, it also makes for the ideal centrally managed product for msp’s. Having previously worked with vipre we were very impressed with how well bitdefender performed in comparison, with less resource issues reported by clients. We have seen some false positives raised which can take a while to get investigated but we ultimately can’t blame bitdefender for all of these. Instead we tend to see that it’s likely poor or lazy development by 3rd party software companies. The overall solution isn’t anywhere near as sophisticated as products such as sentinelone but at the same time we feel this is also reflected in the price point. This product is much more likely to be within the budget of smaller businesses

Pros and Cons

Doesn’t use masses of resources
Reliable and regular updating
Simple deployment
Reliable detection vs competitors

False positive reporting and resolution speed
More built in default exclusions for standard items such as virtual machine files
better compatibility with 3rd party software without the need for exceptions

Return on Investment

Quick deployment with Minimal need to ever reinstall
Great central management
Really competitive pricing

Alternatives Considered

SentinelOne Singularity, Microsoft Defender Vulnerability Management and Darktrace

Its performance is comparable to quite a few others based on what we’ve seen. The price and simplicity does play a bit part of why it’s idea for a lot of businesses

Key Insights

Do you think Bitdefender Managed Detection and Response (MDR) delivers good value for the price?

Yes

Are you happy with Bitdefender Managed Detection and Response (MDR)'s feature set?

Yes

Did Bitdefender Managed Detection and Response (MDR) live up to sales and marketing promises?

Yes

Did implementation of Bitdefender Managed Detection and Response (MDR) go as expected?

Yes

Would you buy Bitdefender Managed Detection and Response (MDR) again?

Yes

Other Software Used

SentinelOne Singularity, Microsoft Defender for Endpoint

Likelihood to Recommend

Great for small businesses where budget is likely to be more of a constraint. It’s perfect for companies without a big or technical security team. Simple use and minimal requirement to changes defaults is ideal for the majority of busy people who need out of the box protection.

A great piece of software from a long standing player in the marketplace

Overall Satisfaction with Bitdefender Managed Detection and Response (MDR)