In my opinion, Not User Friendly
Updated May 27, 2025

In my opinion, Not User Friendly

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bizzabo

We use Bizzabo for our event registrations, but this website isn't customizable to our business needs. The detailed information we do need isn't available and there's a bunch of steps added into the platform that we don't need. For example, for a simple check-in, I'm forced to create badges even though I have selected no badge printing. There's no room to work around settings and it's gotten worse with the new update.

Pros

  • Visually impressive registration pages
  • Live attendance updates

Cons

  • Example photos of where information will be displayed
  • Save profile information in relation to the email address - I've had to fix the same participants throughout different events
  • Build in our account needs in settings for our specific account.
  • Simplify the process to swap tickets and make the option easier to find
  • Most of what you offer doesn't apply to our organization.
  • We need a simplified version of your registration process.
  • The data quality is great if our team can find it.
  • I highly recommend live training sessions from your team to improve customer experience.
  • More customizable features for big accounts.
  • Better customer service with shorter wait times in the chat and deeper knowledge of the system.
It's over complicated. If I'm changing one thing in our event, I have to go to multiple features to update the same information.

Do you think Bizzabo delivers good value for the price?

No

Are you happy with Bizzabo's feature set?

No

Did Bizzabo live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Bizzabo go as expected?

No

Would you buy Bizzabo again?

No

In my opinion, the set-up is so overcomplicated and many options are hidden unless you're going down and clicking one-by-one on the tool menu. For our organization, we need a tighter process that requires similar formatting and tools. There's multiple areas where I can enter notes for the registering participant but it's unclear where those notes are going to be displayed.

Bizzabo Feature Ratings

3.3
Registration, RSVP, and ticketing
1
Email marketing
1
Event analytics
8
Online Events Collaboration ()
Not Rated
7.0
Branding options
4
Attendee list export
10
Online Events Security ()
Not Rated
5.0
Calendar integration
7
Integrates with social media
7
Event registration
1
Mobile Capabilities ()
Not Rated

Bizzabo Support

My department's most recent chats have declined in support. The reps don't understand what we're referring to half the time, we're put on long holds between responses, and we have to repeat ourselves and our situation too often.
ProsCons
Good followup
Kept well informed
Slow Resolution
Less knowledgeable
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Slow Initial Response
I don't know.
When we first started with the account, it would depend on who I was working with. There was one rep that is always to take care of me but if I get anyone else, I'm just running in circles trying to get a resolution.

Using Bizzabo

ProsCons
None
Do not like to use
Unnecessarily complex
Difficult to use
Not well integrated
Inconsistent
Slow to learn
Cumbersome
Feel nervous using
Lots to learn

Comments

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