Bizzabo’s event management platform powers immersive in-person, virtual, and hybrid experiences for brands. The Bizzabo Event Experience OS is an open platform for Event Experience Leaders to manage events, engage audiences, and activate communities. Bizzabo was founded in 2011 and is headquartered in New York and Tel-Aviv.
Learn about the best (and worst!) features Bizzabo has to offer, as determined by TrustRadius' reviewers.
Based on 144 ratings of Bizzabo's features
Top Performing Features
9.1+11%
Attendee list export
The ability to export lists of event participants.
Category average: 8.2
8.7+13%
Integration to Marketing Automation
Webinar software integrates with users' MA systems to send out registration confirmations, email reminders about upcoming events, follow-up emails with webinar recordings, etc.
Category average: 7.7
8.5+1%
Participant roles & permissions
Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.
Category average: 8.4
Areas for Improvement
5.9-28%
Registration, RSVP, and ticketing
Attendees can register, RSVP, and/or purchase tickets for the event in advance
Category average: 8.2
5.7-21%
Event registration
Attendees can register in advance for upcoming online events (such as webinars).
Category average: 7.2
5-29%
Email marketing
Personalized email marketing to registered attendees, either within the software or through integrations
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Director in Product Management (51-200 employees employees)
Use Cases and Deployment Scope
We use Bizzabo to handle both our in-person and virtual events and webinars. We run on average about 3-4 events per month on Bizzabo. The main problems that Bizzabo has solved for us is having a unified platform to support events that allow for both in-person and virtual, as well as included app support, and lastly physical hardware to support check-ins.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
We use Bizzabo for our event registrations, but this website isn't customizable to our business needs. The detailed information we do need isn't available and there's a bunch of steps added into the platform that we don't need. For example, for a simple check-in, I'm forced to create badges even though I have selected no badge printing. There's no room to work around settings and it's gotten worse with the new update.
Pros
Visually impressive registration pages
Live attendance updates
Cons
Example photos of where information will be displayed
Save profile information in relation to the email address - I've had to fix the same participants throughout different events
Build in our account needs in settings for our specific account.
Simplify the process to swap tickets and make the option easier to find
Return on Investment
Most of what you offer doesn't apply to our organization.
We need a simplified version of your registration process.
The data quality is great if our team can find it.
I highly recommend live training sessions from your team to improve customer experience.
More customizable features for big accounts.
Better customer service with shorter wait times in the chat and deeper knowledge of the system.
Employee in Marketing (10,001+ employees employees)
Use Cases and Deployment Scope
We use Bizzabo for our corporate events. It's a fantastic tool for tracking registrations, client needs, reviews, etc.
Pros
Registration Tracking
Report Downloading - extremely easy to pull
Time tracking - love being able to see real time registrations
Cons
When pulling a report, I wish it would default to your last format. Every time I go in to pull a new report, I have to reassign fields.
Canceling a registration - I feel that there are too many steps just to cancel a registration.
Return on Investment
To be honest, I am not versed enough to say it's had a direct ROI for our company. But it has enabled us to really manage our events in a professional manner, which our customers appreciate.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Enterprise Marketing Director in Marketing at Sandler (51-200 employees employees)
Use Cases and Deployment Scope
Within our organization, we use Bizzabo for our New Customer Trial Programs as well as our annual conferences, which have adopted a hybrid format ever since the Pandemic. With Bizzabo, we are able to run in-person and virtual events, delivering a memorable experience where every attendee can engage and take away key learnings.
Pros
Virtual Streaming - The virtual setting for our hybrid events is great! Virtual attendees can comment, ask questions, and create an online community. Recordings of sessions are ready quickly as well.
Registration Setup - The customization options for registration works extremely well for our organization! During our annual conferences, we expect a diverse group of attendees such as clients, our franchisees, and Enterprise Sales VPs. With Bizzabo, we're able to customize registration options making that part of the process seamless.
Agenda Customization - With our events, we offer not only main sessions, but also different tracks based on role/business goals. Bizzabo allows us to build agendas that make sense for our audience and help us internally analyze what sessions are getting the most traction.
Bizzabo Mobile App - The mobile app is outstanding! It eliminates our need to print thousands of copies of our event agenda and gives attendees access to updates in real-time. We also use it to communicate promotions, announcements, and reminders, making communication with attendees super efficient.
Cons
Onsite Equipment - When we are in-person for our events each year, we always encounter issues with our onsite equipment (WiFi routers, printers, and iPads). At least one piece of the equipment has always been broken and it makes our jobs super difficult - Either making it so we can't use that piece altogether or forcing us to consolidate equipment down for a large volume of check-ins.
Equipment Support - When we've been onsite and encountered issues with the Bizzabo equipment, it is nearly impossible to get any support or help. We have tried multiple chats, support phone numbers, and ticket submissions, but none have ever resulted in a good experience or solving for the issues.
Registrations Under One Name - In our business, we frequently have cases where one person registers for a group of attendees. However, when they arrive onsite at check-in - The group members cannot find their names - They are all listed under the one person's name who completed registration. There has to be a better way to fix this part of the process!
Return on Investment
Lead Generation - Our event registrations has increased by 30% in the past two years. We have seen more registrations (both virtual and onsite) and several attendees have commented on their positive experience with the Bizzabo tools.
Event Webpage Traffic - Our webpage promoting the event has seen page traffic more than double in the past two years. We used to struggle with tracking Unique Page Visits and Engagements. We are now able to be more precise in our reporting and optimize how our website experience is built.
Speed of Check-In - Event attendees used to have to wait for 20-30 minutes in order to check-in for our events. With Bizzabo onsite check-in and virtual sign-in, we're expedited the registration check-in process cutting it down to 5-10 minutes per person onsite and instant virtually.
Consolidation of Tech Stack - Rather than building a website page on WordPress, using MailChimp for email, and Zoom for event recordings/check-in, we have consolidated our tech stack for events by 60%. We can now do all three of these steps using one application in Bizzabo!
Return on Investment
We use the reporting/analytics features on a weekly basis. For us, we have 3-4 different groups/types of attendees that register for our events. We have our franchisees, franchisee clients, Enterprise Sales Team members, and our Enterprise Sales clients. Each week, we report on registrations and activities from each of these different groups. We track event webpage visits, engagements, clicks, and usage of promotion codes. We also review Open Rates and Click-Through Rates from the emails/communications we send as well!
Alternatives Considered
Zoom Events & Webinars, vFairs and Cvent Event Management
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Director, Events at Webster University (501-1000 employees employees)
Use Cases and Deployment Scope
We here at [...] University use Bizzabo for all of our major events, including our annual commencement ceremonies. We love that we are able to live stream, sell tickets, present a website and collect information all in one location.
Pros
It's very user friendly on the front end as well as the back end.
We love the live-streaming feature
Collecting relevant data from attendees
Cons
Letting users know of critical updates, ie, turning on the location for live-streaming to work
Data output, we would love to see some of these data points go into more detail. Love the view location map but want to see that in a more detailed spreadsheet.
different/more custom ticket layouts
Return on Investment
We have a lot more data
More discussions/Interactions among our virtual attendees via the Community
The ability to have on-demand videos accessible right after the live-stream ends is GREAT
Return on Investment
We use the event data to show how many attendees we have and what our global reach is. Global reach is extremely important to us, as we have several overseas campuses.
Alternatives Considered
EventMobi and RNL Scalefunder
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