Blackbaud review
Updated February 12, 2016
Blackbaud review
Score 2 out of 10
Vetted Review
Verified User
Overall Satisfaction with Blackbaud CRM
We are the philanthropic arm for a local community owned hospital. Blackbaud's Raiser's Edge was used as our donor database for record management, gift processing, reporting and events.
- Pledge reports are clear and easy to run, as well as a few other financial reports.
- Records are clearly organized with tabs to select your area of interest
- Record searching is all inclusive
- The platform for event management and registration did not work as promised. Data being imported was all wrong and had to be removed
- Poor customer service
- Social fundraising aspect did not work as promised
- After our major fundraising event it took multiple staff many weeks to clean up and manually enter data that was never imported correctly.
- Throughout the event staff still had to manually register attendees as the login function was unavailible
- I spent many hours trying to contact and get help from customer service on our issues and in the end they did not stand by their product.
- DonorPerfect and NeonCRM
It is more difficult to run reports and extract the information you are looking for. They are a very large company who has no concept of customer service.
Blackbaud CRM Support
Pros | Cons |
---|---|
Problems get solved Kept well informed | Slow Resolution Poor followup Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
Yes - see previous question
No. Their lack of support was the main reason for switching products.