Item: Blackbaud CRM
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We use blackbaud CRM for fundraising purposes across a major public university campus. Blackbaud CRM covers all aspects of our donor and alumni engagement, from major gift fundraising, events, volunteer boards, annual fundraising, marketing segmentation and athletic points.

Pros and Cons

Display of Information
Customization
Covering all aspects of fundraising

Though Customizable, can be difficult to do
Expansion of Salesforce like interaction management

Return on Investment

Increased efficiencies in reportion
Ability to add large datasets quickly

Implementation Rating

Requires a very competent technical team and a long runway. Moving too fast may cause too many hiccups.

Alternatives Considered

Ellucian CRM Advance

Blackbaud wins because of the overall organization's specific focus on fundraising. Where Ellucian has been more focused on Banner and other products, showing less interest in alumni/donor engagement and more in student-centered products.

Key Insights

Do you think Blackbaud CRM delivers good value for the price?

Yes

Are you happy with Blackbaud CRM's feature set?

Yes

Did Blackbaud CRM live up to sales and marketing promises?

Yes

Did implementation of Blackbaud CRM go as expected?

Would you buy Blackbaud CRM again?

Yes

Other Software Used

Anthology Encompass, ThankView, Paciolan

Likelihood to Recommend

Blackbaud is very comprehensive. Sometimes too comprehensive. It works great in the space of Donor Profiles and Major Gift fundraising. The reporting tools are almost overwhelming and can struggle with performance.

The Higher Education Standard

Overall Satisfaction with Blackbaud CRM