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Ellucian CRM Advance Reviews

14 Ratings
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Score 7.2 out of 100

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Reviews (1-3 of 3)

Anonymous | TrustRadius Reviewer
January 28, 2020

CRM Advance... nicely ERP integrated, but not on par with other Fundraising platforms

Verified User
Score 6 out of 10
Vetted Review
Verified User
Review Source
Ellucian CRM Advance was being used across the entire organization to support the college's fundraising efforts. The Development office was the primary support users along with some involvement from the IT staff. It allowed our Development team to track fundraising from alumni and donors and had some minimal integration with our ERP system.
  • Ties fundraising efforts to alumni.
  • Seamless integration from Ellucian Colleage or Banner.
  • Reporting capabilities are limited.
  • Navigation is not very user friendly.
SAAS or managed cloud scenarios would be best for new customers. Managed cloud seems to be the trend with existing customers to keep current customizations in place. Current Ellucian customers with Colleague or Banner make the most sense in using CRM Advance. Data doesn't need to be sent to a third-party application.
Technical support for CRM Advance was difficult to work with. They often took several days to respond. In many circumstances they also would only point my technical staff to documents or web links for reference on how to resolve issues. The lack of assistance was a factor for us when making the decision to go with a different vendor for fundraising.
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Anonymous | TrustRadius Reviewer
January 21, 2020

Highly Recommend CRM Advance

Verified User
Score 9 out of 10
Vetted Review
Verified User
Review Source
Ellucian Advance CRM is being used currently throughout our company in all departments. This program is extremely helpful in making sure all departments are on the same page as everyone else. One person updates it and we all get to see that update.
  • Easy to look up info on our students
  • Shared across the campus and other campuses
  • Sometimes it has delays, which makes it hard to update the info
  • This program is internet based so if the internet goes down we cannot access this program
A potential student calls in and we can enter all the information in CRM right then. Ellucian CRM Advance makes it easy for when we go back a week later to see all the notes on the student rather than asking them all over again. Admissions takes the call and enters all info into CRM Advance and then Academics can just log in and see all the notes Admissions took on the student.
CRM Advance is very efficient and overall a great product. We have been using CRM for many many years with really no complaints. It fits our needs.
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Anonymous | TrustRadius Reviewer
January 23, 2018

Ellucian Advances Business Processes

Verified User
Score 9 out of 10
Vetted Review
Verified User
Review Source
The entire organization is utilizing Ellucian Advance to streamline the processing of data, identifying information trends, and providing a more efficient platform on which to work. The major business problem of outdated systems needing major support and upgrades has been eliminated. By bringing the entire environment over to one system, data is contained in a single location at a single source and can be managed much easier.
  • The system has helped to streamline business processes by identifying the key information needed in each phase of a record.
  • We have seen a decrease in processing time for an individual record as the automated system allows all parties to have access to the same information simultaneously.
  • By being able to access all pertinent information, the system has helped to make the recruiting process easier and more efficient for all users.
  • Some of the data is not in the most intuitive location.
  • The initial learning curve of the system was a bit steep, but after working with the system exclusively, our users got proficient very quickly.
Ellucian Advance is a wonderful system for managing the incoming data of applicants. It allows for a complete record to be available at one's fingertips, and provides a strong display of details needed to produce a complete review and recommendation. The data is grouped together logically and is easy to access.
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Ellucian CRM Advance Scorecard Summary

Likelihood to Recommend (14)
7.2
Support Rating (2)
6.0

About Ellucian CRM Advance

Ellucian Advance is a nonprofit constituent relationship management software solution offered by Ellucian, Inc.
Categories:  Nonprofit CRM

Ellucian CRM Advance Technical Details

Operating Systems: Unspecified
Mobile Application:No