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My Blackbaud NetCommunity Review
April 06, 2017

My Blackbaud NetCommunity Review

Douglas Fok | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud NetCommunity

  • Creating eblasts to send to organizations and constituents
  • Creating donation and registration pages for constituents
Blackbaud NetCommunity is being used by the whole organization, developing the constituent list, maintaining the list, creating templates for eblasts and sending/scheduling the eblasts.

Addresses our problem of reaching our audience digitally and socially in a mass way as well as creating pages for our constituents to access to sign up for events or teams.

  • Easy management of constituent lists that were used in the past. Search function is easy to use and understand.
  • Templates are great and easy to use, can easily create an eblast in minutes.
  • Very strong online community and live chat support.
  • Eblast template does not always look the same as final copy of eblast.
  • NetCommunity could house all constituents within itself instead of having to use data porting.
  • NetCommunity should allow the option of importing organizations like it does with constituents.
  • Being able to see who's opening eblasts helps determine best time to send it out and best practices.
  • Ability to see who has made a donation or signed up to an event shows the interest in a specific event.
  • Being able to see donations made.
Well suited for:
  • Non profit organizations.
  • Situations where a mass audience needs to be reached.
  • Storing constituent lists.
  • Creating eblast templates and web pages.
  • Great ability of sending out emails at a scheduled time.
Less appropriate for:
  • Having to send an eblast in a rushed time due to the fact that a test copy should be sent out and sometimes it doesn't always look the same as it does in the draft form.
  • If no constituent manager is used.