Item: BlueJeans Meetings (discontinued)
Rating: 9
Author: Jacqueline Hollan

Use Cases and Deployment Scope

Our company is a sales training franchise. Due to the pandemic, BlueJeans has become an invaluable resource to get our training and coaching out to our clients and business owners. We utilize the system for virtual training/lessons, coaching sessions, and general client meetings.

Pros and Cons

Records all meetings and provides a link to share.
The Technical Support staff is second to none! Always available to assist users with connection issues. They are able to see their system and help to correct and create a better experience.

Wish there was an easier way to search through a history of recordings.
Recent updates to the BlueJeans system have caused some Polycom issues.

Return on Investment

Due to the pandemic, BlueJeans has played a crucial role in our business in being able to maintain face-to-face contact with our clients and prospects.

Key Insights

Do you think BlueJeans Meetings (discontinued) delivers good value for the price?

Not sure

Are you happy with BlueJeans Meetings (discontinued)'s feature set?

Yes

Did BlueJeans Meetings (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of BlueJeans Meetings (discontinued) go as expected?

I wasn't involved with the implementation phase

Would you buy BlueJeans Meetings (discontinued) again?

Yes

Likelihood to Recommend

I can't say enough about the customer service when calling the Technical Support Team. 9 out of 10 times, they always answer right away. They are extremely knowledgeable and always find the solution. I always call with the user conferenced in and they can help the user while I listen to the suggested corrections. By this, I have gained my own knowledge to assist our users.

Technical support for users is second to none!

Overall Satisfaction with BlueJeans Meetings