Item: BoardEffect a Diligent Brand
Rating: 10
Author: Dottie Schafer

Overall Satisfaction with BoardEffect a Diligent Brand

Use Cases and Deployment Scope

Our Board members login to BoardEffect a Diligent Brand to gain access to all of their materials for quarterly meetings. I create different folders for them to find the information they need. Instead of me having to email many things to them, I can just post them to BoardEffect a Diligent Brand and they can each go there to view the materials. Also, I don't have to produce a hard copy book anymore. They each bring a laptop or tablet to the meeting and bring up their materials. Archived information is all available there too, eliminating any need to print anything out. Also, I don't have to project anything on a screen anymore because they all have it in front of them! Yay!

Pros and Cons

Pros

Houses all the information needed for meetings.
Holds all the older information so we can access it if needed.
It's fairly easy to use for all our members.
That it is portable is a great bonus!

Cons

I've had a few issues with customer service, but I think those have been ironed out now.
I do wish I could still re-set my user passwords, since it's all the information that I post, but I understand the why.
There are times I can't figure something out, and look in Help and just have to call Customer Service. I can't think of one specific thing, but I've found it hard to get help sometimes on what I need.
One time, I posted our board book on the event page, then someone changed something and I had to figure out how to get that book off and put the new one on. I finally did figure it out.

Return on Investment

It is saving me so much time that I do not have to mail or email materials to our members.
It is saving us money because we do not have to rent AV equipment at our meetings because people can look in BoardEffect a Diligent Brand on their laptop/tablet.
It's environmentally friendly! No paper!

Usability

It is fairly easy to use. It also has improved over the 3 years I've been using it. The new platform offers a few more things that we like. If you use it logically, it is easy to find what you need when you need it. Our Board members seem to have no problems (except when they forget their password!).

Alternatives Considered

Donor II I used a long time ago and I don't remember it being a very easy program to use. Our Development Team just started using Blackbaud and I do not like it at all. I think it's more of a database, not somewhere you can post materials and share with the Board.

Key Insights

Do you think BoardEffect a Diligent Brand delivers good value for the price?

Yes

Are you happy with BoardEffect a Diligent Brand's feature set?

Yes

Did BoardEffect a Diligent Brand live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of BoardEffect a Diligent Brand go as expected?

Would you buy BoardEffect a Diligent Brand again?

Yes

Likelihood to Recommend

For my 20-member Board, it seems to work very well, having them access the things they need. I will email them and include the link to BoardEffect a Diligent Brand and give them specific instructions as to exactly where to go to find what they need for that particular meeting. Sometimes one will say they have trouble and I'll need to walk them through, but it always works. And of course a few will forget their password. Knowing that our information is there and safe when it's needed and kept secure is just the greatest. For sharing documents and meeting materials, I can't think of a better program to use. It really works for what we need. I do imagine there could be some scenarios where it would not be helpful such as a place where people don't have the knowledge to use the computer or don't care to use them.

Comments

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Great program for Board involvement