Bold360 - Consumer Engagement Made Easy!
December 20, 2018

Bold360 - Consumer Engagement Made Easy!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bold360

Bold360 is utilized across multiple companies/departments.

Pros

  • Easy to configure and implement
  • Many options for customization
  • User friendly on the frontend and backend (users and customers)

Cons

  • The monitoring or supervisor dashboards could use some improvements
  • A development or testing environment would be beneficial but currently there are workarounds
  • A single URL for all access (agent dashboard, supervisor view, administration, etc.)
LiveEngage, very similar.
Great tool to engage consumers to chat in order to serve them quickly. Also great for FAQ's and auto answer to consumer requests.

Comments

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