Bold360 - Consumer Engagement Made Easy! | TrustRadius

Use Cases and Deployment Scope

Bold360 is utilized across multiple companies/departments.

Pros and Cons

Easy to configure and implement
Many options for customization
User friendly on the frontend and backend (users and customers)

The monitoring or supervisor dashboards could use some improvements
A development or testing environment would be beneficial but currently there are workarounds
A single URL for all access (agent dashboard, supervisor view, administration, etc.)

Alternatives Considered

LiveEngage, very similar.

Other Software Used

Avaya Business Communications Manager, KANA Express

Likelihood to Recommend

Great tool to engage consumers to chat in order to serve them quickly. Also great for FAQ's and auto answer to consumer requests.