My 1st loving tech solution
August 01, 2025

My 1st loving tech solution

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Apricot 360

Overall Satisfaction with Bonterra Apricot

Apricot is very helpful with program management and robust reporting. Compliance reporting, outcomes reporting, data quality management, case management, and staff management are common themes. As the data specialist, I run analysis to the interest of our stakeholders within the court system and child welfare system. Consumer satisfaction surveys, staff documentation, and case assignments can be facilitated with the product.

Pros

  • grouping and graphing in reports
  • role based permissions; guest user access
  • easy to update/make changes to program details
  • helpful reading materials

Cons

  • Apricot has been improving since I've started with it. I get to be apart of the design team and I'm constantly seeing changes.
  • It's been about 5 years using the tool, I've adjusted to it. Having to click to refresh the page is sometimes concerning for sub-contractors, but they adjust as well.
  • I'd like to network and find a way to help those who may be looking for help with the tool.
  • there has been an increase in referrals, especially with the pairing of analysis and reporting of case outcomes to stakeholders
  • seeing our trends over the years have been helpful to know patterns and be less concerns with dips in active child enrollments
  • the dashboard allows quick response, less time having to dig in the databased for pertinent information, allows the subcontractors to be in compliance without too much stress.
Yes we have scaled program delivery, and as we ran into program financial restraints, we were able to keep up with cases that had not started the process of engaging services. Seeing the number of received cases with ease is helpful for when it's time to push case assignment, quickly.
Stakeholders, such as compliance officers, can be satisfied when we can rely on the visuals, and data available. Being able to group cases by region allows us to attain a grant as an organization working in a region rewarding nonprofits for their services. Also collaboration with large human service programs grew from our pilot program. During the pilot, for about 2 years, the budget did not allow for an Apricot build. A simple Excel Sheet was used, inspired by our other programs that were in Apricot. The excitement felt when the pilot concluded and the program initiated, leading to the shift to Apricot, was heartfelt.

Do you think Bonterra Apricot delivers good value for the price?

Not sure

Are you happy with Bonterra Apricot's feature set?

Yes

Did Bonterra Apricot live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Bonterra Apricot go as expected?

I wasn't involved with the implementation phase

Would you buy Bonterra Apricot again?

Yes

Apricot suits us well with staff experienced and passionate about data entry. As a person who enjoys data system, I think it's well suited for advance users. SQL is sometimes beyond my comfort, so the system is well suited for those with a team. databased exports seem to be more challenging than I'd admit. I also don't have much experience with SQL exports.

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