Item: Bonterra Apricot
Rating: 8
Author: Verified User

Overall Satisfaction with Bonterra Apricot

Use Cases and Deployment Scope

Apricot is used as our case management system. We use it to document care plans, communication notes, upload related case files, and as a database for local referrals. We were in-between systems previously, and Apricot has been able to elevate our work in a more organized fashion. It's also been helpful for data collection and making sure we are able to demonstrate impact.

Pros and Cons

Pros

The ability to create multiple reports
Keeps our cases organized on an individual basis and household basis
It's very user friendly and easy to navigate

Cons

The Connect feature is poor. We were hoping to use it to send resources to families geographically, but the system does not have that function to filter at this time. A way to filter the people you want to message without having to do it manually is needed
Apricot can run very slow in general and I have to hit the refresh button multiple times
N/A

Return on Investment

I cannot give a response with numbers specifically at this time, but it's been a great way to track our data.

Program Delivery

We are still a work in progress in this area, but Apricot has made that work easier. The fact that we can create all kinds of reports is a great feature. It's been helpful for the team to monitor what needs to get accomplished on a daily, weekly, and monthly basis, which we did not have previously.

Alternatives Considered

RealTime

I have used RealTime is a different role and purpose, but I always thought it was hard to navigate and just confusing as a whole. I do not use Apricot for IEP's, which is what RealTime was used for in my previous role. However, I do like the way that Apricot functions and think it is just more user friendly.

Key Insights

Do you think Bonterra Apricot delivers good value for the price?

Not sure

Are you happy with Bonterra Apricot's feature set?

Yes

Did Bonterra Apricot live up to sales and marketing promises?

Yes

Did implementation of Bonterra Apricot go as expected?

Yes

Would you buy Bonterra Apricot again?

Yes

Likelihood to Recommend

Our team has a lot of different steps to take in regard to their jobs. Apricot is very helpful in breaking everything down into separate folders that makes everyone's job more organized and flowing. Everything has a specific place, which also makes it easy to recognize if someone on the team is doing their job well or if someone needs additional training. The biggest flaw in Apricot is the Connect system, as I stated in a previous question. A big perk to Apricot in the beginning was being able to send out resources directly to a large group. However, not every resource is applicable for all families. We manage a large population of families, so it's very hard to organize it manually. There needs to be a way to filer out who we want to send things to right through the system instead of having to do it 1 by 1.

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Apricot

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