Effective systems
Updated June 28, 2024

Effective systems

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Apricot 360

Overall Satisfaction with Bonterra Case Management

We use Bonterra Case Management Apricot solutions, I really like it for our center, it is a proper digital file for our clients and is an easy to use operational system for our staff to use. The only problem from a business standpoint is using it as a whole during an audit or site visit. Primarly we use the system to track client activity and staff uses.

Pros

  • Shows as a whole what services are being provided
  • accurate notes and sections available to note

Cons

  • I would like to see the services as a whole at one time not on different tabs
  • This is more positive than negative. It has saved us on paper and printing
  • Negative is you have to train on the program so it takes more time and if any technical issues come up you cant access the system and have to wait to enter details
We have not been able to gain that benefit
I has been helpful to use in grant writing, when we say we have moved to a fully online documenting system and no more paper it does help at making our grants look competitive

Do you think Bonterra Apricot delivers good value for the price?

Yes

Are you happy with Bonterra Apricot's feature set?

Yes

Did Bonterra Apricot live up to sales and marketing promises?

Yes

Did implementation of Bonterra Apricot go as expected?

Yes

Would you buy Bonterra Apricot again?

Yes

I think for victim services this is a great tool to use for staff when dealing with clients. It is extremely user friendly.

Using Bonterra Case Management

It is mostly wonderful just missing some minor usage problems
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • The drop downs
  • Easy description boxes
  • catered to our center
  • the saving
  • the going back and forth out of folders
Yes - Yes but if there was an app it would work better its not the best usage in a browser setting

Bonterra Case Management Reliability

I have never had a problem with the system

Comments

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