Booking Bug - saving us time and energy to focus on doing what we we do best!!!
January 29, 2014
Booking Bug - saving us time and energy to focus on doing what we we do best!!!
Score 9 out of 10
Vetted Review
Verified User
Software Version
Solo
Overall Satisfaction
Nomad uses Booking Bug to manage clinic bookings across our nine locations. Our staff and clients use Booking Bug on a daily basis to make, amend or cancel bookings, and it provides us with the necessary contact details and travel health requirements to allow us to manage our bookings for the utmost benefit of our clients. Each of our individual locations uses Booking Bug to configure their own clinics (working days, appointment times etc). We have a centralised call centre that also uses Booking Bug, and users can easily 'switch' between locations to book in alternative clinics as necessary.
Booking Bug makes the communication of information to the client significantly more effective - we can send them everything that our clients need prior to their appointments, and the ability to edit, move or cancel bookings at the click of a button has simplified Nomad's working practices and saves a significant amount of time and energy. We have recently (Dec '13) linked our bookings to a computerised medical record system, which has already had a significant impact upon the business, even in such a short period of time.
Booking Bug makes the communication of information to the client significantly more effective - we can send them everything that our clients need prior to their appointments, and the ability to edit, move or cancel bookings at the click of a button has simplified Nomad's working practices and saves a significant amount of time and energy. We have recently (Dec '13) linked our bookings to a computerised medical record system, which has already had a significant impact upon the business, even in such a short period of time.
- The service team at Booking Bug has always been swift and professional in dealing with our queries, and our configuration and use of Booking Bug has become more efficient as a result of the team's assistance.
- Booking Bug's system of notifications, by way of confirmation emails and booking reminders, are incredibly useful for both clients and staff. Clients arrive 'prepped' with everything that they need to know/bring, and are able to easily amend/cancel appointments where previously they might have failed to attend (without notifying our clinics).
- The configuration process is very simple, and allowed us to specify complicated requirements for individual clinics. We have a range of different services, and Booking Bug easily accommodated these.
- Our business would benefit from the ability to have more control over booking length, after the appointment has been made. Currently, we can only edit time based upon the initial duration, whereby we would benefit by being able to extend or reduce booking lengths in fifteen minutes increments, regardless of original length.
- We would also benefit from being able to access client data across the locations, so that a client making a new booking in an alternative location (for example) would be 'saved' and thus save from 're-entering' data that was already taken at the initial booking phase.
- Moving client bookings across locations would also be an enormous feature for us, saving our clinic staff time and energy, and increasing speed for the client.
- The fact that clients can book themselves online has reduced pressure on our staff and allowed them to book out of office hours.
- Our clinic staff have more data for each client, and thus are better prepared for each appointment.
- Moving and amending appointments has significantly increased employee efficiency, allowing the team greater time to deal with other items.
- Customers are sent important information prior to their appointments, and customer satisfaction regarding the whole process is greatly improved.