TrustRadius
Brand Embassy Review 6 of 9
Brand Embassy Review: "It is simply the best for customer care on social networks."
https://www.trustradius.com/social-media-customer-serviceBrand EmbassyUnspecified9.511101
Updated February 25, 2015

Brand Embassy Review: "It is simply the best for customer care on social networks."

Score 10 out of 101
Vetted Review
Verified User
Review Source

Software Version
Enterprise

Overall Satisfaction with Brand Embassy

We were looking for a solution to quickly and easily handle dozens of accounts with tens of thousands of comments per week on social networking sites such as Facebook, Twitter and Google+. We tried a number of tools, but nothing matches the Brand Embassy. It's fast, easy to manage and great to work with in a team. Additionally, it includes CRM for every fan, which is a killer feature.
  • Social CRM - We love it! Each consultant sees immediately what we solved with a fan (+ our notes) in the past on every social network. It saves a lot of time.
  • Team work - It works perfectly. Sharing, notes, confirmation replies...
  • Speed and stability - I do not remember when it was with Brand embassy a problem.
  • Does not work properly on mobile devices.
  • Working with a lot of comments could be clearer.
  • + We can fully monitor every mention on social networks.
  • + We are able to respond faster and more accurately (with Social CRM).
  • + We work more efficiently and we have more time for other work.
I believe that the Brand Embassy is something everyone can use. The team is very good about listening to your needs and always tries to incorporate it into the newest version.

Using Brand Embassy

Brand Embassy is currently offering the best complex tool for customer care and I believe that it will be so in the future. I am glad that we chose them. Try it and you will understand.

Brand Embassy Implementation

Brand Embassy Reliability