Brand Embassy Review: "It is simply the best for customer care on social networks."https://www.trustradius.com/social-media-customer-serviceBrand EmbassyUnspecified9.5111012014-07-10T18:58:37.764Z
Overall Satisfaction with Brand Embassy
We were looking for a solution to quickly and easily handle dozens of accounts with tens of thousands of comments per week on social networking sites such as Facebook, Twitter and Google+. We tried a number of tools, but nothing matches the Brand Embassy. It's fast, easy to manage and great to work with in a team. Additionally, it includes CRM for every fan, which is a killer feature.
- Social CRM - We love it! Each consultant sees immediately what we solved with a fan (+ our notes) in the past on every social network. It saves a lot of time.
- Team work - It works perfectly. Sharing, notes, confirmation replies...
- Speed and stability - I do not remember when it was with Brand embassy a problem.
- Does not work properly on mobile devices.
- Working with a lot of comments could be clearer.
- + We can fully monitor every mention on social networks.
- + We are able to respond faster and more accurately (with Social CRM).
- + We work more efficiently and we have more time for other work.