Good for a small organization, Watch out their frequent changes that create havoc in a large organization
June 25, 2018
Good for a small organization, Watch out their frequent changes that create havoc in a large organization
Score 5 out of 10
Vetted Review
Verified User
Modules Used
- Bridge Learn
Overall Satisfaction with Bridge
We use Bridge across our whole organization for the LMS needs related to current employees
- Our CRMs are always willing to meet regularly to meet our concerns/questions
- Bridge is so focused on getting their releases out, that they do not seem to be thoroughly tested. Release notes are sent a full day after the change has happened. There needs to be a test environment to give admins a chance to play around and see what the changes are going to be/how they work before they actually happen. It's frustrating to not know 100% when a change will happen or be able to prepare concrete communications/user manuals/e-Learnings until well after the change happens. We get many questions/complaints.
- SMART groups need "and/or logic." We cannot use SMART groups for much of anything. For instance, if we want a SMART group for all active employees, who are faculty at either the Indianapolis, Franklin, or Noblesville campuses. We can't do that. We have to create a group for each. This makes running reports for HR unwieldy.
- Branding. Our logo is sooooo small. We need improved Branding and a way to replace all mentions of "Bridge" with IvyLEAD which is what we're calling our system.
- Customized emails. We would like to be able to alter the messages that are sent. Our employees are confused because there are limited details in the emails that are sent and most of the time the links don't work
- Our executive level leaders frequently complain because there is no easy way to segment their direct reports. With thousands of employees rolling up to them and showing up on their insights data/manager summary emails it's impossible for them to easily find out which of their direct reports to follow up with
- It has helped us manage/mitigate risk with compliance training. Helps us reach a broad audience across a distance.
- Has actually resulted in a need to hire an additional person to manage the complaints/issues/concerns related to the system. We are regularly updating our user manuals and user e-Learnings because Bridge does not thoughtfully role them out. They are too focused on creativity/design/innovation to listen to the needs of the users and wait 2 weeks before they roll things out. This creates an undue burden on us.
Can't remember. We went with Bridge because we have a combined contract with Canvas.
- Used it to market an employee engagement program