Brightcove - A bright idea for serving up hot and fresh videos!
April 19, 2014

Brightcove - A bright idea for serving up hot and fresh videos!

Grant Benatar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction

Brightcove Video Cloud is being used as a video hosting service for the companies television programs that can be found on the company website. It allows an inexpensive way to host and manage TV programs without having to provide our own video servers and the staff to manage them.
  • Adding and removing videos is a snap. It is very easy to add videos to the service, and schedule the times that they would be live on the website.
  • The quality of the videos and the speed which they were served up was exactly what our company relied on.
  • The best thing about Brightcove was that we didn't have to provide the server space and the technical staff to manage it.
  • I would like to see a few more player options.
  • A little more flexibility on the scheduling side.
  • Again, there has been a huge cost savings which significantly improved our ROI
  • There has also been less time spent on learning new technologies and training additional staff on maintaining a video server.
  • Less time spent on the previous two points has allowed me to focus on other areas within the department that needed improvement.
The customer service from Brightcove was excellent. There was always someone to contact either through email or phone that was available to provide me with answers and help. I also found the the interface to be very easy to navigate and enjoyable. We also never had any issues with content delivery. During the time I used Brightcove all of the videos we had were served up without any service issues and there was never any down time, which is important to keep traffic coming to your website.
The number one issue for my department was the server space and the staffing that it would have taken to host our own videos. Budgetary restrictions prohibited hiring additional staff for the sole purpose of maintaining a video server. The current staff did not have the expertise to produce the quality and ease of use that Brightcove provided right out of the box, which was a major factor in the purchase of Brighcove's services.