Item: Calabrio WFM
Rating: 10
Author: Verified User

Overall Satisfaction with Calabrio Teleopti WFM

Use Cases and Deployment Scope

Calabrio Teleopti WFM is used as a solution to plan costumer service advisors and costumer service team leaders schedules, their breaks, trainings, coachings and different skills in which they work in each day. It is also used to track vacation, special leaves, sickness, compensation days and schedule preferences. We also use it to filter teams and different costumer services departments.

Pros and Cons

Pros

Planning costumer service advisors schedule
Planing costumer service advisor skills during a shift
tracking vacation, sickness, compensation days and special leaves

Cons

see dayly skills from the same advisor in one page for a full week/month
to be able to log in directly, not put 2 times login data/company data

Key Insights

Do you think Calabrio WFM delivers good value for the price?

Not sure

Are you happy with Calabrio WFM's feature set?

Yes

Did Calabrio WFM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Calabrio WFM go as expected?

I wasn't involved with the implementation phase

Would you buy Calabrio WFM again?

Yes

Likelihood to Recommend

Calabrio Teleopti WFM is a great tool to plan costumer services advisors shifts, different skills, training, coaching, breaks during the same shift, schedule preferences, vacation, special leaves and sickness. It is also convinient to track if advisor is live on the skill/status he is planed or not, so that fast action can be taken about it.

Comments

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Great tool to schedule shifts and track adherence