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Teleopti has proven to be the most effective method for organizing our staff's schedules.
March 24, 2022

Teleopti has proven to be the most effective method for organizing our staff's schedules.

Noah Miller | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Calabrio Teleopti WFM

We use Calabrio Teleopti WFM in our organization to ensure that our customer service team is well managed at all times. We can use this application to track the performance of our employees, which has proven to be very useful and beneficial to the team. I can assure you that our customers appreciate the prompt service we provide as a result of this application, which enables us to adjust our work shifts based on the needs of the day while still covering time slots. So far, we believe our software is of high quality.
  • Calabrio Teleopti WFM is incredibly easy to use.
  • It allows us to manage work schedules effectively while covering all of the Candelario's spaces.
  • The ability to view and compare timetables from different perspectives.
  • When we first started using the application, the features were not easily accessible through a direct menu to direct us; however, as time passes and we use the application more frequently, we gain experience.
  • Calabrio Teleopti WFM is a fantastic tool for managing all aspects of our work team's schedules and keeping us informed of any changes that occur in our company, whether they are personal to each individual or related to a specific topic.
  • Because of the Covid pandemic, we had to reorganize and replant our schedules in order to work from home in several departments; in this case, the application provided invaluable assistance and a quick response to the situation at hand.
  • They must work to update the characteristics of the integrated items so that they can be better in general based on user demand.
  • In general, the software is very easy to use and offers a wide range of working functions.
We use this software on a regular basis and consistently meet expectations based on the results obtained through the application. I can easily monitor my team members' performance. Overall, this application increases productivity in our company's call center platform. We only have a small number of users. Employees can use mobile devices, tablets, the web, MS Teams, or Slack to record their arrival and departure times. Creates powerful reports and automated timetables for each employee or workgroup.

Do you think Calabrio Teleopti WFM delivers good value for the price?

Yes

Are you happy with Calabrio Teleopti WFM's feature set?

Yes

Did Calabrio Teleopti WFM live up to sales and marketing promises?

Yes

Did implementation of Calabrio Teleopti WFM go as expected?

Yes

Would you buy Calabrio Teleopti WFM again?

Yes

Genebra Quality Management, Genesys PureConnect, NICE CXone (formerly NICE inContact)
Calabrio Teleopti WFM is widely used in our organization, and once we've gotten the hang of it, it's very simple to use. We can manage the entries to each employee's task lists, plan the turns that each teleworker will cover, and swap turns as needed. We can also automate the completion of scheduled management tasks and calculate how much time each employee spends at the company. This application, in general, ensures increased productivity on the call center platform.