Item: OpenText Core Endpoint Backup
Rating: 7
Author: Derek Schroeder

Overall Satisfaction with Carbonite Endpoint 360

Use Cases and Deployment Scope

Carbonite Endpoint 360 is a great solution to extend the built-in 30 day backup of Office 365 and the system as a whole. It works well with Exchange Online as well as SharePoint, Teams, and OneDrive. It works as a solution for granular restoration as well as entire system restoration. The backup system is automatic and very easy to manage.

Pros and Cons

Pros

Very easy to setup and manage, does not take a tech expert.
Automated backups that do not take much management.
Easy restoration, several clicks to setup files to restore.

Cons

Restoration process is very slow overall.
User interface is a bit clunky, not counter-intuitive but could be streamlined a bit better.
Many products in this field to compare features and prices.

Return on Investment

Easy comprehensive backup solution for Office 365 that does not require an IT consultant to setup and maintain.
Require annual subscription/license instead of flexible purchasing.
Numerous competitors priced closely that could have better feature set.

Alternatives Considered

Barracuda Essentials and Proofpoint Email Data Loss Prevention

Carbonite Endpoint 360 definitely has a solid footing in the market. Barracuda Essentials is a more comprehensive solution offering many additional features and complementing services including archiving and email Antispam and encryption. Proofpoint is very similar to both products and has many features as well. Overall, the market is very competitive on the backup and retention of Office 365.

Support Rating

Carbonite Endpoint 360 support is exceptional. Any time assistance is needed a technician has been very helpful. It is very easy to setup the service but if there are any issues (and they are rare) technicians are efficient and helpful. If one is technical, they do not waste time providing whitepapers or providing full support for non-savvy users.

Key Insights

Do you think OpenText Core Endpoint Backup delivers good value for the price?

Yes

Are you happy with OpenText Core Endpoint Backup's feature set?

Yes

Did OpenText Core Endpoint Backup live up to sales and marketing promises?

Yes

Did implementation of OpenText Core Endpoint Backup go as expected?

Yes

Would you buy OpenText Core Endpoint Backup again?

Yes

Other Software Used

Barracuda Essentials, Proofpoint Email Data Loss Prevention

Likelihood to Recommend

Carbonite Endpoint 360 is a great solution for any organization with compliance needs. Office 365 defaults to a 30 day backup of all data. Carbonite Endpoint 360 extends this well beyond 30 days and provides an all-inclusive source for retention for data in Office 365. Any small to medium business would greatly benefit from this solution as they can design their entire infrastructure in Office 365 and ensure it's all backed up.

Comments

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Carbonite Endpoint 360: comprehensively extending retention and backup of Office 365