A solid backup system, but could use a little help
Anonymous | TrustRadius Reviewer
Updated December 11, 2019

A solid backup system, but could use a little help

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Carbonite Server Backup

We are using Carbonite server backup as or current backup solution for 6 servers. We are also using the desktop version for key players within the organization. The intention of bringing the products in is to have a safety net in a place other than Microsoft's built-in shadow copy system.
  • Backups
  • Installation of client
  • Reliability
  • The user interface is clunky.
  • Admin console is very slow.
  • We have a safety net that we didn't have before.
  • Key players are now backed up through an automated system that was easy to silently install.
  • The resources used impacted our exchange server negatively and slowed email until it was disabled.
I prefer code42's admin console, it was cleaner, more responsive, and easier to navigate. The backup system was very similar.
This was fantastic, I loved this feature and your is where Carbonite beat code42. We wanted to back up to our current NAS; code42 could not do this but Carbonite had no problem with this configuration.
It is well suited when backing up a small number of servers on a timed schedule.

Carbonite Server Feature Ratings

Business application protection
7
Multiple backup destinations
7
Incremental backup identification
8
Backup to the cloud
10
Snapshots
5

Using Carbonite Server Backup

2 - Systems Administration
2 - Systems Administrator, IT Manager
  • ensuring that our servers are properly backed up
  • reliability when it comes to knowing that backups are being executed on the proper schedule as required
  • We were able to backup an older systems that is not supported by carbonite by settings backups to be executed by Windows but outputting those backups to a server that carbonite can backup
  • we are currently using carbonite server to its full extent within my org
We packaged carbonite server with the end user product that they provide but we have had issues where the end user site has been down for days at time and backups for both server and user are backing up but we do not the get notification that it was completed for several days. There appears to be latency issues with the mail delivery for completed backups. Additionally, I have used other backup products and find the Carbonite website interface very clunkly and difficult to navigate.

Evaluating Carbonite Server Backup and Competitors

Yes - This organization used Carbonite previously
  • Price
  • Product Reputation
  • Positive Sales Experience with the Vendor
Knowing that this is a good quality product is extremely important especially in today's environment due to constant product upgrades and re-branding which on occasion changes major functions within the product
I honestly think I would have demoed a few trial period of another well known product prior to the renewal, unfortunately we were up against a renewal deadline which forced our hand a little quicker than I would have liked.