Cascade Server review – our choice for Best in Class WCMS
June 30, 2015

Cascade Server review – our choice for Best in Class WCMS

David Van Wie | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Standard Enterprise

Overall Satisfaction with Cascade Server

Cascade Server is used across our entire organization as the preferred tool for web content management. We currently work with more than 200 content managers across our organization that keep their individual sites current and Cascade Server has made that job infinitely easier than in the past. Cascade Server has solved our problem of standardizing the web content management experience and makes it much easier for department managers to quickly see web pages that may be out dated and in need of attention.
  • Cascade Server handles the task of permissions and access very well. It allows for very precise permissions based on individual assets from an entire site all the way down to a single page or directory. Users and groups are easy to understand and manage.
  • Customization of the product to fit our needs is amazing. Our programmers have been able to create a system that is superbly flexible, yet does not allow for "off-the-wall" changes and edits to pages.
  • Version control is wonderful. User can now make edits to pages and not feel pressured to make it perfect, knowing that it can be rolled back to a previous version to start again, if needed.
  • Not much that I can add here, except that as a non-programmer, it can be a bit overwhelming to understand all the options and capabilities of the system. We have programmers who have been able to do almost anything we need with the system, but I can't understand it!
  • Cascade has only impacted our organization in a positive way. We now have more engaged content managers, since they can more easily edit pages, and proof those change prior to publishing. Additionally, since there is no software to install, it runs smoothly across any platform.
We felt the overall level of customization that Cascade Server allowed us was the deciding factor in our selection. Its users and groups management was also very robust and provided us a better system, and overall better access, for content managers in our organization.
I think the one question I would put to someone interested in a WCMS is related to the size of the website and organization. I think Cascade Server excels in a situation with a larger website and a deeper user base. A very small website may not need some of the key features we rely on, and it may be much more complex than they would need.

Cascade CMS Feature Ratings

WYSIWYG editor
Code quality / cleanliness
Admin section
Page templates
Library of website themes
Not Rated
Mobile optimization / responsive design
Publishing workflow
Form generator
Not Rated
Content taxonomy
Not Rated
SEO support
Availability / breadth of extensions
Not Rated
Community / comment management
Not Rated
Internationalization / multi-language
Role-based user permissions

Cascade Server Support

They have always regarded any question or problem we encountered as very important. We have never felt that they ignore or downplay any issue and not once has anything been left unresolved. They also hold an annual conference where users are invited to attend and share their experiences and wisdom with the entire Cascade community. And with the care and support the provide, we all feel a part of that community.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Yes - We pre-paid for an extended support contract because at the time our lead developer was not familiar with the languages used for customization of Cascade Server. He is a quick learner, and Cascade was fairly easy for him to navigate, and we have hardly needed the support.
Yes - Yes this was resolved very well. When the next product update rolled out, our issue had been included and was fixed.
Just recently we were upgrading our servers, and we needed an additional temporary product license to allow an additional instance of Cascade Server to run on another test server during the transition. With one phone call I was speaking to a product developer who, as I was on the phone, created and emailed a temporary license to me. Then, two months later, when we had fallen behind in our planned roll-out of the new server, I called to get the license extended, it was just as easy to do: one phone call and it was resolved in a matter of minutes.