Heavyweight tool with a lot of customizability, but complex to implement and manage
August 02, 2021

Heavyweight tool with a lot of customizability, but complex to implement and manage

Rachel Whitlock | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Project Edition

Overall Satisfaction with Centercode

We use it across our company to manage ongoing beta cohorts for all products. On my product, the pregnancy Band, we use it heavily and have set up a complex workflow and utilize automatic and ad-hoc surveys and reports heavily. We also use the Ideas, Feedback, and Bugs sections. In a way, we are using it as a CRM to manage who is in our Beta, and based on the automatic flows, remove them from the Beta after a certain amount of time has passed. However, all of this setup was complex to implement and we really pushed the boundaries of what it was designed for. It is therefore complex to maintain and train on.
  • Reporting with insights across multiple surveys in one report
  • One stop shop for beta users to access a lot of information about how to test
  • Discussion board for beta users to +1 each other's feedback
  • The number of steps required to create a survey is way too much
  • There is a ton of customization available, but it's not clear what way is best to set things up
  • Surveys
  • Reporting
  • CRM
  • Simplification of manual survey process, saving time
  • Easy to find out who is in our beta program, making customer support easier
  • Hard to issue returns and refunds though the tool, causing complexity with operations
Centercode is better than Google Forms and Sheets for our use case of a long ongoing beta with participants rotating in and out 10000x times better. However, it might be a little too complex for what we needed. We may have been better off with something in the middle--a little more lightweight and cheaper.

Do you think Centercode delivers good value for the price?


Are you happy with Centercode's feature set?


Did Centercode live up to sales and marketing promises?


Did implementation of Centercode go as expected?


Would you buy Centercode again?


If your Beta is very complex, Centercode works well. It is a "heavy" tool with a lot of options and customization. Set up is fairly complex and time-consuming. Once it is running, and the admins are well trained (15 hours of training total I think), it works great. A good investment if your beta programs will continue running for a while.