Centercode

Centercode Reviews

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Score 8 out of 10
Vetted Review
Verified User
Review Source
Centercode is used within the Transportation and SketchUp sectors of Trimble. It is used to test nearly every new product and release in both of these divisions. For Transportation specifically, Trucks are very expensive and complex to test hardware and software on. Simulators only allow us to test so much of our products, so Centercode helps us test real solutions in real world driving environments with real customers. This helps us catch many critical bugs and get design and UX input that we otherwise do not have.
  • Centralizing Customer Feedback
  • Communicating with testers en-masse
  • Survey and feedback form customization
  • Tag and attribute searching for forms, messages, and surveys
  • Report graphics with large datasets
  • More of a focus on B2B beta testing and not solely business to customer
Any organization with a need to easily collect, compile, and manage customers and their feedback for new product releases or regular product update releases will find Centercode valuable. On surveying alone, Centercode does a better job than SurveyMonkey and Google Forms with conditional questions and form attribute types. While some items (like finding customer attributes in forms or tags) are a bit more archaic, Centercode is working on new releases that hopefully will modernize these UIs.
Rachel Whitlock | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use it across our company to manage ongoing beta cohorts for all products. On my product, the pregnancy Band, we use it heavily and have set up a complex workflow and utilize automatic and ad-hoc surveys and reports heavily. We also use the Ideas, Feedback, and Bugs sections. In a way, we are using it as a CRM to manage who is in our Beta, and based on the automatic flows, remove them from the Beta after a certain amount of time has passed. However, all of this setup was complex to implement and we really pushed the boundaries of what it was designed for. It is therefore complex to maintain and train on.
  • Reporting with insights across multiple surveys in one report
  • One stop shop for beta users to access a lot of information about how to test
  • Discussion board for beta users to +1 each other's feedback
  • The number of steps required to create a survey is way too much
  • There is a ton of customization available, but it's not clear what way is best to set things up
If your Beta is very complex, Centercode works well. It is a "heavy" tool with a lot of options and customization. Set up is fairly complex and time-consuming. Once it is running, and the admins are well trained (15 hours of training total I think), it works great. A good investment if your beta programs will continue running for a while.
Jenna Deutsch | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
The Bose Customer Validation team is using Centercode to run Alpha (internal) and Beta (external) tests for products and features throughout the whole company. We aim to test and validate any new product or feature before it hits the shelves (or your headphones/speakers/etc.).
  • All encompassing space to communicate with testers and gather feedback
  • Quick support
  • A community space for testers
  • Tool itself is very cumbersome and repetitive
  • Formatting is difficult
  • Tool improvements take a while to roll out
Centercode is a great tool to do many things in one place: house a community of testers, communicate with them, give instructions/known issues/tasks, provide surveys and feedback (issues, ideas, praise). Because it can do so much, the tool is cumbersome to use and hard to learn though.
Joy Trillet | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
My title is the Beta and Usability Testing Associate, and I currently run all end-to-end customer validation studies on our products post-launch. I use Centercode to conduct anywhere between 12 and 20 alpha/beta tests a year and give detailed feedback to stakeholders. My stakeholders include hardware product managers, software product managers, QA, Customer Support, Marketing, and Executive Leadership. Utilizing Centercode allows our team to catch bugs, Validate UI/UX, and gather additional insights early in the product development life cycle to ensure that we launch a great product.
  • One stop shop for all beta testing needs
  • Easy to use platform
  • Great customer support for beta managers
  • Great reporting tools
  • Interface allows beta managers to curate a test space specific to their companies needs
  • Great tool for recruitment
  • Some short cuts to curating test spaces
  • Not having to change survey links each new test, annoying if I am running 4-6 tests at a time
  • ability to segment iOS and Android feedback in one test space (I always have to run two tests every beta as my team wants to see iOS vs. Android specific feedback bc they are different experiences)
Centercode is a one-stop shop for all beta needs. From recruitment to reporting out they offer everything you could want or need in conducting a well-focused beta test.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Centercode has been instrumental as we build our team's beta program. Every customization and ask has been supported as we create the best possible experience for our customers. This tool is primarily used by Marketing, Product, Sales, and Engineering in our alpha and beta programs. Centercode has enabled transparency and successful product management across all teams involved in product releases.
  • Program customization
  • Empowerment across all teams
  • UI Appeal
  • Great customer support
  • Enterprise training (training sessions are long/not customized to company)
  • Intuitive UI for program managers
  • High cost financially
Centercode is perfect for any customer-testing, specifically in its security/privacy capabilities. Centercode also provides great integration opportunities. In Centercode beta projects, reporting and feedback management is incredibly easy and digestible. Internal teams are also allowed specific and appropriate capabilities, which is great for project management.
John Crick | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Centercode to manage our external beta programs and community. From recruiting to collecting feedback, Centercode makes organizing and executing beta tests easy and useful. I find that Centercode makes it easy to communicate with testers and keep them engaged. Its a cohesive platform for end-to-end management of testings.
  • One stop destination for managing all aspects of testing, including community, recruiting, feedback (bugs, suggestions, surveys).
  • Easy way to communicate with testers and collect their feedback
  • Customizability, I can customize the platform to address differences between products.
  • Learning Curve - Centercode is very customizable, this means it takes some time to learn all of its ins and outs.
  • It isn't the sexiest looking platform out of the box, but allows you create your CSS and make it look how you like.
The better question here is for the company themselves. How important is the quality of your product and your user experience? Instead of managing things via Google Docs, spreadsheets and email, how about have a portal which organizes feedback, provides a platform to complete end-to-end testings and create a community? Centercode is that solution.
Tony is amazing. I look forward to our interactions.

Centercode Scorecard Summary

What is Centercode?

Centercode takes complex and time-consuming processes that have historically been managed by disparate systems and brings them into a single solution. The end-to-end software platform enables companies to manage Customer Validation (Alpha, Beta, and Delta) testing in one environment, at scale.

Centercode Features

  • Supported: Complete control from one interface. The Centercode Platform combines a flexible community design and project customizations that let you tailor it to meet your company's specific testing needs.
  • Supported: Fully connected data. Centercode centralizes and syncs all your project components — emails, surveys, issues, praise, tester profiles, agreements — so that creating a holistic Customer Validation report is as simple as clicking a button.
  • Supported: Smart issue prioritization, project templates, and more. Centercode’s modern suite of features empowers you to quickly and cost-effectively build a complete Customer Validation testing program.
  • Supported: Peace of mind for personal information. Create completely isolated project spaces and control exactly who has access to what. From surveys to feedback to community collaboration, rest at ease with complete GDPR compliance as you collect and manage sensitive data.
  • Supported: Seamless integrations. With intuitive APIs and webhooks that connect incoming issues, ideas, and praise to tools like Jira, Salesforce, and Tableau, it's easy to extend the voice of your customers throughout your organization.
  • Supported: The only agile Customer Validation platform. Centercode empowers agile teams to create flexible projects, maintain high user participation rates, and rapidly draw in continuous product insights to support high-speed development.

Centercode Screenshots

Collaborative Feedback: Centercode organizes customer feedback as it comes in and based on your needs. Testers can search for existing topics, collaborate on, and vote on feedback so you have an uncluttered collection of customer insights about your product.Project Homepage: This dashboard shows the heartbeat of your project and gives you quick access to key areas of the tool. Centercode also has a similar dashboard for your entire program so you can see all of your projects at a glance.Project Management Tools: Automated workflows handle the heavy lifting during your test, including getting feedback into the right hands in real-time and keeping testers engaged in your project. Use out-of-the-box workflows, or set up custom automation.Powerful Dashboards and Reports: Leverage data across your organization that drives product improvements and enhances projects. Whether it's user profiles, participation rates, or product issues all of your data is available on one platform.Impact Scoring: This issue prioritization feature is built into the Centercode Platform to show you the issues that will impact your product the most. It combines feature and severity priorities set for your project and weighs those against the number of times an issue arises during a test. The resulting ‘score’ tells you how important an issue is, ranked by your priorities.

Centercode Downloadables

Centercode Integrations

Centercode Competitors

Centercode Pricing

Starting Price: $500

More Pricing Information

Centercode Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

What is Centercode?

Centercode Connect is a hosted software platform that provides all of the tools needed to run a beta program: recruiting, NDA management, product distribution, surveys, bug reports, forums, reporting, and more.

How much does Centercode cost?

Centercode starts at $500.

Who uses Centercode?

The most common users of Centercode are from Enterprises and the Consumer Electronics industry.