#1 most frequent
United States of America
75.8%97 installations of 128
What is Centercode?
Centercode Connect is a hosted software platform that provides all of the tools needed to run a beta program: recruiting, NDA management, product distribution, surveys, bug reports, forums, reporting, and more.
Categories & Use Cases
Media
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Screenshot of Project Homepage: This dashboard shows the heartbeat of your project and gives you quick access to key areas of the tool. Centercode also has a similar dashboard for your entire program so you can see all of your projects at a glance.
Who Buys & Uses Centercode
#2 most frequent
United Kingdom of Great Britain and Northern Ireland
6.3%8 installations of 128
#3 most frequent
Canada
4.7%6 installations of 128
Centercode experience from a CSM perspective
Use Cases and Deployment Scope
We mainly used Centercode to log out beta testing task in a Project Management style that involved hundreds of people/employees globally. We follow a pre created task list that was initially added by our Project Admin while we proceed with the actual Beta Testing. The end result is now what we call Zoom Events.
Pros
- The Project Management style of logging tasks allows us to be nitty gritty with our beta testing
- The ability to be able to cross check what other or similar items in the group captured adds value by visibly other issue similarity other testers captured
- The ability to manage view access on a SSO config allows easy access only to those that are part of the actual beta testers on a "need to know" basis
Cons
- The first thing I noticed that was raised was that when we were all logged in and adding stuff, the performance was somewhat degraded (slow)
- I think it would've been easier to have drop-downs created/added per category/area of what's being tested. This adds up to productivity instead of just free text typing
- I definitely had an issue using this with Safari as it wouldn't load some of the items eventhough I had mine updated to the latest version. It'd be great if it worked well regardless of the browser used
Most Important Features
- Bug listing by keyword allows one to move on quickly to test other items allowing the project to progress rapidly
- The "need to only" access basis allows us the right people to have visibility on the entire project
- The part where it's synced with SSO and the SAML attributes select only the right people enabled was both convenient and secured
Return on Investment
- A project and beta testing that could've taken > 6 months or even years was cut down to a month and few weeks only
- Overall accessibility, ease of use, and security were right on the money
- Collaboration tools and features allowing everyone to innovate and spark great ideas and share it
Alternatives Considered
Atlassian Confluence
Other Software Used
Zoom, Zoom Events, Zoom Phone
Centercode takes the pain out of Beta testing and Market Surveying
Pros
- Centralizing Customer Feedback
- Communicating with testers en-masse
- Survey and feedback form customization
Cons
- Tag and attribute searching for forms, messages, and surveys
- Report graphics with large datasets
- More of a focus on B2B beta testing and not solely business to customer
Most Important Features
- Beta community user management
- Feedback and survey collection
- Testing and community data reporting
Return on Investment
- Helping our Beta team catch critical bugs pre-release
- Better engagement with customers with our product teams
- Creating data points to highlight and push customer feedback internally
Alternatives Considered
Google Forms
Other Software Used
Atlassian Jira Align (formerly AgileCraft), Slack, Pendo.io
Heavyweight tool with a lot of customizability, but complex to implement and manage
Pros
- Reporting with insights across multiple surveys in one report
- One stop shop for beta users to access a lot of information about how to test
- Discussion board for beta users to +1 each other's feedback
Cons
- The number of steps required to create a survey is way too much
- There is a ton of customization available, but it's not clear what way is best to set things up
Most Important Features
- Surveys
- Reporting
- CRM
Return on Investment
- Simplification of manual survey process, saving time
- Easy to find out who is in our beta program, making customer support easier
- Hard to issue returns and refunds though the tool, causing complexity with operations
5 years with Centercode and still going strong!
Pros
- All encompassing space to communicate with testers and gather feedback
- Quick support
- A community space for testers
Cons
- Tool itself is very cumbersome and repetitive
- Formatting is difficult
- Tool improvements take a while to roll out
Return on Investment
- Data to roll out new features post-launch
- Catch severe bugs before launch
Alternatives Considered
SurveyMonkey
Centercode Is A One Stop Shop For All Your Beta Testing Needs
Pros
- One stop shop for all beta testing needs
- Easy to use platform
- Great customer support for beta managers
- Great reporting tools
- Interface allows beta managers to curate a test space specific to their companies needs
- Great tool for recruitment
Cons
- Some short cuts to curating test spaces
- Not having to change survey links each new test, annoying if I am running 4-6 tests at a time
- ability to segment iOS and Android feedback in one test space (I always have to run two tests every beta as my team wants to see iOS vs. Android specific feedback bc they are different experiences)
Return on Investment
- Launching products with less bugs
- Acts as a gatekeeper for product launch
