Overall Satisfaction with Centercode
Centercode is used within the Transportation and SketchUp sectors of Trimble. It is used to test nearly every new product and release in both of these divisions. For Transportation specifically, Trucks are very expensive and complex to test hardware and software on. Simulators only allow us to test so much of our products, so Centercode helps us test real solutions in real world driving environments with real customers. This helps us catch many critical bugs and get design and UX input that we otherwise do not have.
- Beta community user management
- Feedback and survey collection
- Testing and community data reporting
- Helping our Beta team catch critical bugs pre-release
- Better engagement with customers with our product teams
- Creating data points to highlight and push customer feedback internally
Google Forms is fairly limited in conditional questioning, and the customization of question/form types. It also lacks the robust reporting on results that Centercode provides. While this may work for smaller testing and operations, any long-term Beta testing community management and data management is much better served through Centercode, and it is done with much less time and effort.
Do you think Centercode delivers good value for the price?
Are you happy with Centercode's feature set?
Did Centercode live up to sales and marketing promises?
Did implementation of Centercode go as expected?
Would you buy Centercode again?
Any organization with a need to easily collect, compile, and manage customers and their feedback for new product releases or regular product update releases will find Centercode valuable. On surveying alone, Centercode does a better job than SurveyMonkey and Google Forms with conditional questions and form attribute types. While some items (like finding customer attributes in forms or tags) are a bit more archaic, Centercode is working on new releases that hopefully will modernize these UIs.