Centercode Makes Beta Easy
August 16, 2014

Centercode Makes Beta Easy

John Crick | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

Project Edition

Overall Satisfaction with Centercode Connect

We use Centercode to manage our external beta programs and community. From recruiting to collecting feedback, Centercode makes organizing and executing beta tests easy and useful. I find that Centercode makes it easy to communicate with testers and keep them engaged. Its a cohesive platform for end-to-end management of testings.
  • One stop destination for managing all aspects of testing, including community, recruiting, feedback (bugs, suggestions, surveys).
  • Easy way to communicate with testers and collect their feedback
  • Customizability, I can customize the platform to address differences between products.
  • Learning Curve - Centercode is very customizable, this means it takes some time to learn all of its ins and outs.
  • It isn't the sexiest looking platform out of the box, but allows you create your CSS and make it look how you like.
  • I am more organized with Centercode
  • I can follow up with testers and guide them to what I need for their feedback to be easy.
  • prefinery,betaeasy
The other solutions available aren't complete community management. They bold on or require you to implement things on your own. Centercode is the only out of the box solution which offers a comprehensive solution.
Makes beta enjoyable.
The better question here is for the company themselves. How important is the quality of your product and your user experience? Instead of managing things via Google Docs, spreadsheets and email, how about have a portal which organizes feedback, provides a platform to complete end-to-end testings and create a community? Centercode is that solution.

Centercode Connect Support

Tony is amazing. I look forward to our interactions.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - Yes, addressed in the next day. Amazing.
Each time I interact with Tony. The service is personal, quick and helpful Tony goes out of his way to help me. Teaching me how to be a more empowered Centercode user.