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User (Administrator, Developer and Learner) experience with LMS
March 03, 2014

User (Administrator, Developer and Learner) experience with LMS

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

V8

Modules Used

  • Administrator Software
  • Content Creator
  • Reporting Tools
  • Portals

Overall Satisfaction

Certpoint is our LMS for one of worldwide business unit we have. Initially our eLearning was focused on internal techinical training for Industrial Automation products in one region of the globe. But lately, it became a worldwide solution available in several languages for both internal (employees + distributors) and external users (customers).
  • Offers Content Creation software plus Learning Management System in one package
  • Good support team
  • Customizable portals
  • There are several parts of the system that you can customize according to your needs. However when you need a new feature request, the approval/support process is quite complex
  • Support for more global languages that customers request
  • World wide support/sales structure. Their response time is usually very fast (less than 24 hours) but sometimes is good to have someone in the same timezone to talk (like in Asia for example)
  • Able to shorten the learning curve on high end techinical products we sell
  • Increased communication with Distributors
  • possibility to provide easy access to training content for customers
I believe the main reason Certpoint was selected as our LMS vendor was because they charge by user license, which includes access to the eLearning environment, the Administrator Software plus the Content Creator (CC) tool, where courses are developed. Having the Content Creator tool, developers don't need to buy another license from a third company to develop courses.
I am giving 8 instead of 10 because we need to implement some new features in the system and this is a long process to accomplish. If it was easier and shorter, I would give a 10.

Also, lately we are facing some technical issues which impacted some users experience, but Certpoint is working hard to catch up on this.
Important questions during the selection process:
  • Support for Global Languages?
  • Availability of Content Tool?
  • SCORM compliance?
  • World wide technical and sales support?
  • Does it provide the report needs that your management team request?

I believe the main points to pay attention when selecting a LMS are:

1) how will be the user experience on taking the classes

2) how will be the management experience on working everyday with the system