I do not recommend ChannelAdvisor
January 04, 2023

I do not recommend ChannelAdvisor

Jeffrey Goldman | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with ChannelAdvisor

In my opinion, you should save your time and money by choosing Zentail, or at the very least, Sellbrite. From my experience, ChannelAdvisor's salesmen will lie to you and tell you whatever you want to hear. Once they have you signed up for a contract then they have access to your bank account. In my case, they took money out twice more than necessary, with no notice or explanation. I was not able to get anyone on the phone and received no responses to my emails. Onboarding took double the time they told me and I was not able to just list a new product on my own.
  • No increase of sales
  • I feel it was a waste of money
  • In my opinion, they are very unprofessional
I have learned my lesson and will never deal with ChannelAdvisor again. I am madder that I wasted a year of my life over this. I should have researched more, but they pushed me harder and harder to sign up.

Do you think ChannelAdvisor delivers good value for the price?

No

Are you happy with ChannelAdvisor's feature set?

No

Did ChannelAdvisor live up to sales and marketing promises?

No

Did implementation of ChannelAdvisor go as expected?

No

Would you buy ChannelAdvisor again?

No

I had a project manager from ChannelAdvisor yell at me on a Zoom call. They switch you from person to person, so from my experience, nothing fully gets done. Additionally, I feel the cost is never the cost. Even if you give them written notice of cancellation they will delay it in order to keep charging you.

ChannelAdvisor Feature Ratings

Product catalog & listings
1
Product management
1
Promotions & discounts
1
Personalized recommendations
1
Order processing
1
Inventory management
1
Shipping
1
Custom functionality
1