I made the right call with Chase!
Arlen Graves | TrustRadius Reviewer
November 09, 2018

I made the right call with Chase!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ChaseData Call Center Software

We use Chase in our Telemarketing Call Center. It provides a clean and stable platform for managing our customer data and call flow. It has all the whistles and bells I need to manage everything from campaigns to production reports. The agent application is comprehensive and easy to use. I won't say we don't have issues, it is VOIP, but we experience very few and when we do Chase's Tech Support people are quick to respond and always able to resolve them quickly. Dan Cleary and Claudia Jimenez are great about helping when we need additional licenses or have questions about billing. Of all the systems I have used in the last twenty years I believe Chase is the one that gives us the most bang for the buck.
  • Easy to import and manage data. It handles a hundred thousand leads or just a handful with equal ease.
  • Great managing application. Makes it easy to monitor reps and call flow across inbound and outbound campaigns. Full suite of report generating apps.
  • The best Tech Support people I have ever worked with. Danielle, Guillermo and the rest of their crew are friendly and knowledgeable.
  • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
  • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
  • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
When all is said and done dialers are designed to do one thing; dial phone numbers. It all boils down to dependability and stability and when you have issues a tech support staff that is available to resolve your issues. I was dissatisfied with the system we had, so I began to look around for an alternative. I chose Chase because of cost, good online reviews and previous experience with the system with a previous employer. I have never regretted it.
I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.

ChaseData Call Center Software Feature Ratings

Agent dashboard
7
Validate callers
7
Outbound response
7
Call forwarding
7
Click-to-call (CTC)
7
Warm transfer
7
Predictive dialing
7
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
7
Call tracking
7
Multichannel integration
Not Rated
CRM software integration
Not Rated
Inbound call routing
7
Omnichannel inbound routing
7
Recording
7
Quality management
7
Call analytics
7
Historical reporting
7
Live reporting
7
Customer surveys
Not Rated
Customer interaction analytics
Not Rated