I made the right call with Chase!
Use Cases and Deployment Scope
We use Chase in our Telemarketing Call Center. It provides a clean and stable platform for managing our customer data and call flow. It has all the whistles and bells I need to manage everything from campaigns to production reports. The agent application is comprehensive and easy to use. I won't say we don't have issues, it is VOIP, but we experience very few and when we do Chase's Tech Support people are quick to respond and always able to resolve them quickly. Dan Cleary and Claudia Jimenez are great about helping when we need additional licenses or have questions about billing. Of all the systems I have used in the last twenty years I believe Chase is the one that gives us the most bang for the buck.
Pros
- Easy to import and manage data. It handles a hundred thousand leads or just a handful with equal ease.
- Great managing application. Makes it easy to monitor reps and call flow across inbound and outbound campaigns. Full suite of report generating apps.
- The best Tech Support people I have ever worked with. Danielle, Guillermo and the rest of their crew are friendly and knowledgeable.
Cons
- Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
Return on Investment
- It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
- Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
