Call Center Software Worthy of Consideration
May 25, 2021

Call Center Software Worthy of Consideration

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ChaseData Call Center Software

ChaseData Call Center Software is primarily being used departmentally (call center operations & fulfillment), and some senior members of management have access to the application and its reporting portals. The software is intuitive, technically-strong, and provides solid analytics. This allows for easy-to-manage telemarketing campaigns.
  • Analytics / reporting
  • Intuitive campaign management
  • Data management
  • Customer success
  • Communication
  • More intuitive / advanced ability to create outbound dialing logic / rules
  • Reduced costs
  • Increased efficiency
  • Improved risk mitigation
Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.

Do you think ChaseData Call Center Software delivers good value for the price?

Yes

Are you happy with ChaseData Call Center Software's feature set?

Yes

Did ChaseData Call Center Software live up to sales and marketing promises?

Yes

Did implementation of ChaseData Call Center Software go as expected?

Yes

Would you buy ChaseData Call Center Software again?

Yes

Great architecture, analytics and technical setup processes. Ability to control sub-segments of data for outbound programs and assign dial priority percentages.

ChaseData Call Center Software Feature Ratings

Agent dashboard
8
Validate callers
8
Outbound response
8
Call forwarding
Not Rated
Click-to-call (CTC)
Not Rated
Warm transfer
Not Rated
Predictive dialing
8
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
8
Multichannel integration
Not Rated
CRM software integration
Not Rated
Inbound call routing
Not Rated
Omnichannel inbound routing
Not Rated
Recording
8
Quality management
Not Rated
Call analytics
9
Historical reporting
9
Live reporting
8
Customer surveys
Not Rated
Customer interaction analytics
Not Rated