CheetahMail Missing the Mark
July 24, 2015

CheetahMail Missing the Mark

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with CheetahMail

Cross departmental. We use CheetahMail to facilitate transactional and marketing emails for both B2B/C. It helps us manage a vast amount of email records and disseminate messaging.
  • The interface is generally comfortable to use with a few exceptions of naming conventions.
  • Segmentation is generally pretty simple when properly assigned. The drag and drop is a nice feature.
  • Customer service is certainly a weak point. Response times are too long. Knowledge base of certain features seems scattered amongst employees.
  • Form creation is very chunky and not intuitive.
  • We've had issues in the past where mailings were firing or not firing for no reason or accounts were set up improperly. The overall system is confusing and needs to be improved to warrant the cost and or time to invest.
  • Our efficiency has decreased with CheetaMail actually. Too many service calls to find out why something isn't working as expected, account setup questions, issues with PiP, takes too long to get a simple form built, customer service response time, etc...
  • Reporting is not very streamlined. This has caused us to take our reporting offline and use a method with better visibility.
  • Lyris HQ,Strongview,,SugarCRM,Marketo
CheetahMail is very far behind these other providers. Specifically in Lyris we could build forms that automatically generated code connected to specific lists and be up and running in less than a few hours. With CheetahMail that would take days and developers at times.
Customer service and help desk was a big issue. Smaller businesses will not fit here well. Too long for a response, not enough information on the products, etc... I think CheetahMail might be a good fit for "hands-off" businesses looking for managed platforms but not for boutique mailings. There are much better platforms, for cheaper that can handle nearly any volume smaller business are willing to send.

Marigold Engage+ Feature Ratings