Inexpensive, trustworthy service
Kalyan Varma | TrustRadius Reviewer
May 06, 2019

Inexpensive, trustworthy service

Score 8 out of 10
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Overall Satisfaction with CIENCE

  • Turnkey managed services
We use CIENCE for our outbound sales. We have an SDR within their team that does email and phone outreach to a list of potential prospects that we provide to them.
  • Inexpensive - Most US-based SDR agencies are at least 3x the cost.
  • Weekly review with account manager - Our account manager and SDR do a weekly review with stats from the last week, some sample conversations, etc. This is extremely helpful to stay on top of what's happening.
  • Consistent - They have produced consistent results for us over the last few months.
  • SDRs are not based in the USA.
  • It will take 4 - 6 months to start seeing good results. I'm guessing this is true for any SDR so it's more about having the right expectations.
  • One of our SDRs had to be changed after a few months. This may not happen to everyone but it slowed us up a bit.
They provided the service we needed at a price that we were comfortable paying.
Weekly review is helpful
I would recommend to any company trying to do outreach at a reasonably high volume - at least 100 people per week. They can also do prospect research but we are not utilizing that service at the moment. Our SDRs do email and phone call based outreach to our prospects.