How Cisco Duo can help secure your end user access
October 13, 2025

How Cisco Duo can help secure your end user access

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Duo

A few years ago our cyber insurance company started requiring us to use two factor authentication. We needed something we could roll out quickly, but also had a wide range of capabilities. We looked at different vendors and decided on Cisco Duo. It satisfied our need for interoperability with custom applications, additional support for servers and easy to use app for end users.

Pros

  • Easy end user setup
  • Well laid out administration console
  • Support documentation
  • Single Sign-on integration

Cons

  • I'd like to see better integration for Apache Tomcat. We have a case management system that runs on Apache Tomcat, but are not able to integrate it with Cisco Duo for 2FA.
  • It would be nice to have an auto delete feature after a user's account has been disabled.
  • We are a non-profit so lower pricing would help us a lot.
  • In the past we had issues with user accounts getting compromised. Since implementing Cisco Duo we haven't seen a single instance of this happening.
  • We've had concerns about access to our custom apps. When volunteers or law clerks leave our agency we can disable their account and Cisco Duo automatically knows to disable 2FA access.
  • The only negative impact was temporary when we informed staff that 2FA would be mandatory.
  • Okta
We did look at Okta for our 2FA solution and while it did support end user 2FA, Okta did not have the feature set that Cisco Duo was offering. One of our requirements was 2FA support for custom applications. Cisco Duo had the solution and support staff to help us roll that out.

Do you think Cisco Duo delivers good value for the price?

Yes

Are you happy with Cisco Duo's feature set?

Yes

Did Cisco Duo live up to sales and marketing promises?

Yes

Did implementation of Cisco Duo go as expected?

Yes

Would you buy Cisco Duo again?

Yes

Camtasia, 1Password, Microsoft 365, Snagit
I would say if your company has diverse needs like custom apps integration or you require single sign-on then Cisco Duo is a good fit. Also, if you need to roll out 2FA quickly then Cisco Duo is a good solution. If on the other hand you have a tight budget and do not need the added features then Cisco Duo might be overkill.

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