Cisco Intersight review
Updated March 13, 2025

Cisco Intersight review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Cisco Intersight Infrastructure Service

Overall Satisfaction with Cisco Intersight

Managing the UCS chassis and the fabric interconnect switches

Pros

  • Firmware updates
  • Config management

Cons

  • Integration with nexus switches
  • Central management
Simple to log a ticket
Central management
Mobile app

Do you think Cisco Intersight delivers good value for the price?

Yes

Are you happy with Cisco Intersight's feature set?

Yes

Did Cisco Intersight live up to sales and marketing promises?

Yes

Did implementation of Cisco Intersight go as expected?

Yes

Would you buy Cisco Intersight again?

Yes

Easy to manage and rollout new equipment

Using Cisco Intersight

9 - IT Operations admins with a mix of Linux and Windows admins.
2800 - We have 3 call centres spread across 2 countries.
  • Ease of managing the server infrastructure
  • Ensuring standardisation of deployments
  • Managing the firmware
  • Remote management
  • Review confirg before a chage
  • Pre planning a change
  • Access for external support
  • Managing hardware in other countries
  • Capacity planning
Ease of use and continued development of the platform.

Evaluating Cisco Intersight and Competitors

Yes - Hitachi Hitrack and all the server.
  • Cloud Solutions
  • Integration with Other Systems
  • Ease of Use
Main piece was that it did fit with our Cloud roadmap.

Cisco Intersight Implementation

Very smooth process and we did it for 2 data centers
  • Implemented in-house
  • Third-party professional services
Truis
Change management was a big part of the implementation and was well-handled - No major lessons
  • None

Cisco Intersight Training

  • Online Training
You really need a lab to get hands on but it was useful

Configuring Cisco Intersight

Very granular it what you can configure.
Would be great to have system template, Vmware or hyper-v ect.
Some - we have done small customizations to the interface - fairly but we did rely on professional services from another company.
No - we have not done any custom code

Cisco Intersight Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
None
24/7 support and 4 hour turn around.
So far have not needed exceptional support as the product is just working.

Using Cisco Intersight

ProsCons
Like to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
None
  • Adding new hardware
  • Fabric interconnect switch view and management
  • VKVM
  • Profiles and policies can get a bit confusing.
Yes, but I don't use it
Still needs some more tweaking. But it is getting better

Integrating Cisco Intersight

needs to work with more Cisco products
  • Pure Storage
  • Nexus switches
Just providing system visability. Not too difficult but it should be easier.
None currently as we have designed around the USC and Intersight platform.
  • Single Signon
The biggest issue that I have had is that there should be more integration with other Cisco hardware and platforms. Nexus switches is one. Whilst it can be done by deploying a Nexus dashboard server and then adding it in, it needs to be like adding servers and other components.

Relationship with Cisco

Very hands on and keen to implement the solution.
Good to start but does move away slowly as time goes by. They were always available when we started looking at the solution and keen to assist. Once the solution was sold they did provide support but after 12 months the initial technical contacts have moved on. Which is expected but would be nice to have more regular contact and health checks to help ensure we get the most from the investment.
Cost and support we the 2 top for me. But they also helped to ensure that we reviewed our options carefully, presented options that we did not initially identify and did provide value.
I think the part I would like to see is the ongoing interactions and support. Not saying that we do not receive this but would be great if it was not always sales driven. What is often missed is the value-added service often brings its own sales.

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