Comprehensive Review of Cisco IP Phones 8800 Series
July 01, 2025

Comprehensive Review of Cisco IP Phones 8800 Series

Harshal Pachpande | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Cisco IP Phone 8800 Series

Overall Satisfaction with Cisco IP Phones

In our orgnization Cisco IP Phones are the core component of our internal and external communication. From security standpoint IP phones helpts to protect sensitive coversation in complaince heavy enviornment. It helps in bridging calls with customer and vendors during critical incident response these devices are deployed across all the desks and intigrated into our VOIP infra, which supports the encryption of SRPT/TLS.

Pros

  • During a critical incident where confidential breach details are being discussed between the SOC Team and the CISO the call remains encrypted end to end, preventing data leakage.

Cons

  • Specially in large enviroment or across the remote locations requires a deep familarity og the CUCM along with the Network and VoIP expertise
  • High availability even during the network fluctuation when configured with SRST ensured the unintruptted analyst coordination with reduced MTTR
As security analyst working in fast paced soc enviornment clear and uninterrupted communication is essential during the incident calls and escalations the high quality audio and video capabilities of the Cisco IP Phones 8800 series have had positive impact on our daily calls and meetings.
Timely responses provided by the support team within the sla windows and provides structured troubleshooting steps the support staff often have in depth understanding of bith networking and VoIP technologies which speeds the resolution.

Do you think Cisco IP Phones delivers good value for the price?

Yes

Are you happy with Cisco IP Phones's feature set?

Yes

Did Cisco IP Phones live up to sales and marketing promises?

Yes

Did implementation of Cisco IP Phones go as expected?

Yes

Would you buy Cisco IP Phones again?

Yes

Critical incident security breach call multiple teams needs to join the bridge call immediately as Cisco IP Phones works well inn offering secure reiable connections along with the encryption and the pre-configured speed dials and hunt groups ensuers quick access to key stakeholders.

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