[Cisco 9000 Series Aggregation Services] Routers Review
June 13, 2018

[Cisco 9000 Series Aggregation Services] Routers Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco 9000 Series Aggregation Services Routers (ASR 9000)

We are using the [Cisco 9000 Series Aggregation Services] Routers to build our multi-state 10G ringed wide area network using our own fiber network.
  • The [Cisco 9000 Series Aggregation Services] Routers have been very reliable over the past 4 years.
  • [The] ability to run VRF and segment multiple networks on the same fiber.
  • When we implemented our Cisco UC system, we were not able to use the routers for voice gateways. We had to purchase ISR routers for this function.
  • [The] inability of the ASR family for voice services did negatively affect their value.
The Cisco routers provide a similar administrative interface with the rest of our Cisco network hardware. This reduced staff training to support the hardware.
The [Cisco 9000 Series Aggregation Services] Routers are well suited for our WAN speeds and optical network. However, not using them for the voice gateways did reduce their overall value.

Cisco 9000 Series Aggregation Services Routers (ASR 9000) Support

TAC is very responsive. We were to get a replacement quickly when affected by the clock chip that plagued several vendors' hardware.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support cares about my success
Quick Initial Response
Need to explain problems multiple times
Yes
We purchase the support contracts for access to TAC and software updates the patches
We were able to get replacement hardware quickly when Cisco was affected by a defective clock chip.