Item: Cisco Secure Access
Rating: 10
Author: Verified User

Overall Satisfaction with Cisco Secure Access

Use Cases and Deployment Scope

In our organization, we use Cisco Secure Access Every day, in order to connect to the company's domain from remote locations across the country (with some inernational use)

Pros and Cons

Pros

Ease of use
Ease of support/troubleshooting
Customer service response times when a vendor ticket becomes necessary

Cons

More support documentation
Less outsourcing of customer support that reads from scripts without understanding them

Key Insights

Do you think Cisco Secure Access delivers good value for the price?

Yes

Are you happy with Cisco Secure Access's feature set?

Yes

Did Cisco Secure Access live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Cisco Secure Access go as expected?

Yes

Would you buy Cisco Secure Access again?

Yes

I am likely to recommend Cisco Secure Access to a colleague because, in one scenario for us, we used Cisco Secure Access The moment the covid quarantine lockdowns took effect. My company was able to adapt very quickly with the frequently-changing work conditions

Comments

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Cisco [...], baby