Overall Satisfaction with Cisco Webex Contact Center
We have a global contact center and span different geographic locations.
- Installation was very difficult.
- I am reluctant to bring another department on board.
- Integrations like ServiceNow need improvement. You have to have a separate window open for screenpops.
- I don’t know why partners have to pay Cisco for script steps.
- There seem to be very few customers using this platform.
- So far, we've had no complaints from agents and supervisors.
- Not sure how long we will use this product. It seems very immature.
We don’t know about these features. It would be good to have someone explain them to us.
We have not combined the products
I am still reviewing this product in production. While we have not had production issues, it seems this product is very immature.
- Five9
Hindsight is 20/20, and I think we should have probably gone to Five9.