Classy provides great tools for creating online donation pages
February 29, 2020

Classy provides great tools for creating online donation pages

Emily Westergaard | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Classy

We transitioned to Classy as our primary electronic donation system. While our donor database has credit card processing and form creation abilities, we found it to be clunky, not very pretty, and difficult to customize. Now we link our "Donate Now" button on our website directly to Classy. We can completely customize the look of the page, and change it quickly to highlight different campaigns or funding priorities.
  • Easy customization.
  • Pages can be designed to match your website and brand.
  • Quick editing is possible.
  • Great customer service.
  • It is pricy. Classy is more expensive than our donor management software but doesn't have the robust donor management tools to replace it.
  • Want the ability to allow donors to cover fees in all transactions (currently, Classy only gives the option in some set-ups).
  • Increased online donations/revenue.
  • Easier solution for highlighting fundraising needs.
  • Seamless payment processing.
Classy is light-years ahead of DonorPerfect when it comes to creating customized pages for fundraising. DP's system was archaic and always looked like a 1990's MySpace page. Classy looks relevant and conveys more trust for our donors.
Classy's team was very helpful as we transitioned over, and helped us get everything set up quite easily. The few times we've had issues or questions, their online chat feature has been a quick way to get answers. On Giving Tuesday last year, the site went down, but Classy was quick with communication to its clients and had the problem resolved in about an hour. I know that if we have any problems or questions, the company and its team will be responsive and helpful. That makes a difference to me and our small team. We don't have time to troubleshoot or stay on hold for a long time waiting for support.

Do you think Classy delivers good value for the price?

Yes

Are you happy with Classy's feature set?

No

Did Classy live up to sales and marketing promises?

Yes

Did implementation of Classy go as expected?

Yes

Would you buy Classy again?

Yes

We love using Classy, and appreciate how easy it is to change priorities, add fundraising goals, show progress toward goals, and customize the page to feel updated. From the user perspective, we've also heard that it's significantly more user-friendly than our previous online donation pages created through our donor management software. As online shopping has become so ubiquitous, it was important for us to have a giving page that seemed up to date and current. Once we transitioned to Classy, we increased our online donations pretty significantly. Classy also has great integration with social media.

I will note that the fee structure of Classy is more expensive than our previous solution. However, the features have made it a worthwhile investment. The annual contract fee is also expensive.