QuickBooks Online
Top Rated
QuickBooks Online
Top Rated
QuickBooks Online
Starting at $15 per month
View PricingOverview
What is QuickBooks Online?
QuickBooks Online is a SaaS version of the QuickBooks product. It contains all of the features found in the local version. Higher-priced plans include greater automation, payment management, inventory and time tracking, and analytics features.
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Awards
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Popular Features
View all 44 features- Bank reconciliation (137)7.676%
- Standard reports (128)7.676%
- Accounts receivable (131)7.676%
- Dashboards (124)7.070%
Reviewer Pros & Cons
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Pricing
View all pricingSelf-Employed
$15
Cloud
per month
Simple Start
$25
Cloud
per month
Plus
$75
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is QuickBooks Online?
QuickBooks Online is a SaaS verison of the QuickBooks product. It contains all of the features found in the local version, features typical of similarly priced accounting software. The monthly fee for this service starts at $10 and climbs to $30 with the Plus version, which has the richest features. The base level allows for unlimited invoices and estimates, expense tracking, importing from Excel or Quickbooks desktop, data backup, mobile accessibility, and integration with many other applications. The Essentials pricing plan contain more automation, more bill and payment management, as well as inventory and time tracking, and the Plus package contains budgeting and analytic features.
QuickBooks Online Integrations
QuickBooks Online Competitors
QuickBooks Online Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
QuickBooks Online is a SaaS version of the QuickBooks product. It contains all of the features found in the local version. Higher-priced plans include greater automation, payment management, inventory and time tracking, and analytics features.
Reviewers rate Standard reports and Accounts receivable and Bank reconciliation highest, with a score of 7.6.
The most common users of QuickBooks Online are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
 (1482)
Attribute Ratings
Reviews
(1-25 of 159)- Popular Filters
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January 23, 2023
Essential online accounting system for UK businesses
We use QuickBooks Online for our company accounts at our agency, Doublesided. In my sales role, I use it to create estimates for prospects, record my expenses, and review the profit and loss reports.
My partners use QB to generate invoices and also record both staff and company expenses.
My partners use QB to generate invoices and also record both staff and company expenses.
- Invoices.
- Recording expenses.
- Reports, such as P&L.
- Slow to resolve tech issues (VAT payment).
- Add a direct link in the navigation to view estimates!
- Add document signatures to estimates.
December 16, 2022
Two Strikes for QBO in 2 Small Businesses
Score 1 out of 10
Vetted Review
Verified User
We use QBO to track sales, invoice customers, control inventory, issue POs, and link with bank. I also do accounting work for my daughter's business. As an esthetics spa, they use it to track sales and expenses. In my opinion, the integration with Square, which is used to collect credit card payments and control appointments, is abysmal. My other daughter is a CPA and has to manually do entries from Square to QBO to keep revenues updated in the system. I feel that both platforms are atrocious.
- Integration with banking transactions has been good
- Don't ever enter an incorrect date for a bank rec. It is impossible to reverse.
- lack of calculator buttons in fields where they are obviously needed
- Invoice customisation
- PO customisation
November 29, 2022
Atrocious Customer Service
Score 4 out of 10
Vetted Review
Verified User
I was really hoping that all the reviews about poor customer service were isolated incidences. They clearly are not. I cannot believe how atrocious the customer service is. Twice on the chat function I've had reps say they were transferring me and they did not. I wonder if it's possible to transfer with chat. Previous to that I had a rep call me back because I was told I would get a call back about an issue. The rep immediately hang up when I answered. Presumably to make it look as though they called, but so they didn't actually have to help with anything. It seems next to impossible to actually get help with anything. It's transfer here and transfer there and disconnections etc. Based on the industry that this is in and what it is used for it blows my mind that it is so bad. There are some minor issues with the functionality of the website as well, those are minor and not a huge hinderance at this point.
- Nothing really yet
- CUSTOMER SERVICE
- CUSTOMER SERVICE
- Language on products
November 02, 2022
Great until it became terrible, stay away from live bookkeeping!
Score 1 out of 10
Vetted Review
Verified User
I use QuickBooks Online to keep track of all my business financials. I send invoices, keep track of expenses and use the reports at the end of the year for taxes.
- Easy to send invoices
- Fairly easy to use with minimal training
- Easy to use reports for taxes at end of year
- Customer service is very hard to reach a person
- Live Bookeeping is terrible in my recent experience-they messed up my books and then I have had to spend many hours with someone at QuickBooks trying to fix them while I have to continue to pay $200 a month for the service of fixing the mistakes and mess they made.
- Extremely poor communication regarding the process of them cleaning up my books and changing categories and not telling me. Also, they switched me from clean up to monthly live bookkeeping without telling me and thus taking away any option I had to get reimbursed for the clean up that they totally messed up. They say 100% guarantee but only if you catch it before they switch you to monthly. Since I did not know I was switched to monthly I could not catch it.
- The premise of bookkeeping clean up is great but the implementation was extremely poor. They should have asked me more questions about my use before changing things.
Score 1 out of 10
Vetted Review
Verified User
We manage accounting for 7 entities.
The product is supposed to address accounting, but, in my experience, it is continuously problematic at that level.
The product is supposed to address accounting, but, in my experience, it is continuously problematic at that level.
- In my experience, change the labels and locations on buttons to make you click on their sales items rather than complete tasks.
- In my experience, waste huge amounts of screen space with useless information and pop-up advertising
- In my experience, change the meanings and names within their program of accounting terms that have been in use for over 100 years.
- In my experience, block users from doing certain accounting transactions because they are smarter than the accountants that use the program.
- Support - In my opinion, their support staff does not understand accounting, basic logic, and in most cases, the QBO program itself.
- Terminology - Use the terms "Debit" and "Credit" with or instead of the terms "increase" and "decrease." And stop making up new terms to describe old things.
- In my opinion, stop trying to make more money off of your customers by forcing them to make extra clicks to accomplish tasks.
September 20, 2022
QBO: Support that drives you over the edge
Score 1 out of 10
Vetted Review
Verified User
We utilize QBO for day to day bookkeeping, invoicing, etc.
- Cloud Based
- Terrible Support
- Features quit working without warning
September 14, 2022
Always room for improvement
Score 8 out of 10
Vetted Review
Verified User
We keep our entire business on it
- The program itself is great. Its easy to use and many videos are available for instruction
- Financial statements are available, easy to access
- They use a 3rd party vendor (Melio) for bill pay and getting in touch with them is impossible. It was so bad I was ready to cancel QB. There is a disconnect
- Although most reps know their stuff, I think more training would help as I realized when dealing with Melio
- I think all companies should have a phone number that a person answers in addition to emails
QuickBooks Online is being used to do all of our bookkeeping, accounting, payroll and budgeting for all of our different accounts. Although I am the primary user, our grant writer, accountant, treasurer and auditor all have access to the program.
- It enables me to do a P&L for each specific program as requested by the county for the grant money that they give us.
- It enables me to do [an] organizational budget as well as a budget for each specific program
- It enables the accountant and the auditor access at any time for transparency
- I would like to be able to post a refund to come out of expenses instead of income
- Correcting posting errors could be made easier
- Matching unapplied payments could be easier
May 03, 2022
Don't do it. Just don't.
Score 1 out of 10
Vetted Review
Verified User
The hope was that it could provide bookkeeping services for our eCommerce business. We were previously on QuickBooks Desktop, and it seemed to make more sense to be with QuickBooks Online to have a more direct integration with our website. However, we never actually completed the implementation. Their Commerce product (which is supposed to integrate eCommerce with QuickBooks Online) is subpar and wasn't able to handle some basic eCommerce functionality. Beyond that, my experience with QuickBooks customer service has been so terrible that ultimately we've given up on trying to switch over, and will be canceling and going back to QuickBooks Online. It has been an exercise in frustration trying to deal with this company.
- Ease of access
- Maintaining live data across different systems/locations
- Customer service is absolutely horrible
- Commerce (their eCommerce plugin) isn't fully functional
- Attempt to migrate from QuickBooks Desktop has been a terrible experience
April 26, 2022
Best small business bookkeeping software!
I use QuickBooks online for my small business as my accounting software. I also use it as the Accountant/Bookkeeper for several other small businesses to process their payroll & bookkeeping. I use the full product including payroll & time and attendance, with bookkeeping on a daily basis. I request my clients set up their businesses with QuickBooks to make processing easier.
- Organization
- Payroll
- Customer information collection
- Access print screen easier
- Making corrections
- Access certain menus
Score 2 out of 10
Vetted Review
Verified User
Many problems with Quickbooks online: 1. Even though Quickbooks receives a payment and deposits it into our account, it will not show it as "deposited." 2. To get help, I pushed the "chat" button; got a chat person from Intuit, and he/she refused to help me because we are a nonprofit and not a "merchant." 3. The program will not let you charge the "customers" (members of the homeowners association) for the 10% ACH fee, so I have to pay for it myself. 4. There are no instructions on how to use the program. This was supposed to save me time, and it doesn't, and it doesn't work well at all.
- Send out invoices
- reconcile with bank
- none other
- Have an instruction manual
- Allow for nonprofits to have its members/customers pay for the ACH service
- Have a real help button for chat that works!
March 08, 2022
QuickBooks Online is the perfect fit for us!!
It is being used by myself and the COO of the company. We use it for just about everything.....banking, payroll, accounts payable, accounts receivable and payroll; as well as customer invoicing and receiving payments online.
- Handles the quarterly taxes for us - or at least figures them for us and let's us know when they need to be paid (for those that QuickBooks Online can't electronically transfer)
- I love the payroll feature too - sooooo easy to use and update!
- The reports feature is very informative and easy to navigate.
- Hopefully they will add the ability of Schedule K's into their online service
February 03, 2022
Completely Disappointed!
Score 1 out of 10
Vetted Review
Verified User
I was referred to QuickBooks Online by several friends for my real estate business. I was told that it was the best accounting software to go with. So, I tried to sign up via the mobile app today, as I was told I could do this. However, when I signed up, I was automatically taken and enrolled in the next higher package, which I did not need. I only needed specific features. I was also trying to sign up under a specific online promotion, and immediately following that sign-up, a box popped up that said, 'the promotion has expired' and then went on to say it was charging me the full price, not the online promotional price. When I went to log on through my laptop, to try and see what had happened and to try and go into my account to change the plans/pricing - it was completely not user-friendly, whatsoever. And I couldn't change the account settings through the app either! So, I decided to call QuickBooks myself. Unbeknownst to me, I would then proceed to be on the phone for the last hour and a half, being transferred around to five people (literally)! Not one of them could help me (except for a woman on the online team named Jamie - she at least tried her best, but even she couldn't find the account settings to even help me navigate changing them because it wasn't user-friendly to her either!) She called and talked to the Sales Team, who said they could help me, and when she tried to transfer me, she couldn't. She told me that I would, unfortunately, have to call them directly. I tried this, and then had to explain the entire story for the fifth time and when he went to 'transfer' me again, NO ONE even picked up on that line! He told me that no one was picking up and that he was going to try again! At this point, I am so fed up, that I decide to just hang up! I had wasted the last hour and a half, time that I needed for my own business, and it was now wasted. I will now be going with a different accounting software program, especially when you can't even get help when you need it. This is absolutely unacceptable in my eyes, and I am extremely disappointed. And it's too bad because multiple of us were going to sign up to start using their software.
- None
- None
- None
- Competent employees
- Not user-friendly
- Knowledgeable employees
- Customer Service
February 02, 2022
Quickbooks Direct pay took over $16,000 and we have not been able to get it back for 3 months.
Score 1 out of 10
Vetted Review
Verified User
Our whole AR/AP, Payroll, Direct Pay all is done through Quickbooks which is owned by Intuit unfortunately
- Invoices
- Payroll
- w2
- Returning our money that it took through bill pay $16,000 they don't know where it is
- Reports are not sufficient
November 04, 2021
QBO price increases are out of control (>12% per year)
Score 3 out of 10
Vetted Review
Verified User
We are a small construction company building and remodeling houses in the Pacific Northwest. I use QBO for bookkeeping, project accounting and payroll (3 employees). I handle most the bookkeeping activities at the end of each week, payroll at the end of each month, and my tax accountant handles quarterlies and annual filings.
- Bookeeping
- Project accounting
- Payroll
- Price increases are out of control (>10% per year)
- Minimize feature creep and save us money
I currently support QuickBooks Online for one of my customers who uses it to manage all of their accounting needs along with the selection of inventory they sell in their storefront. I manage it from an admin/rollout standpoint and have several years of experience using it myself. It handles all the accounting needs with ease for this company and then some. They used to have QuickBooks software installed on a server and several of their PCs, and the online version has completely eliminated the need for that server and the worry of having to back it up daily.
- Piece of mind from a backup standpoint, as it's hosted in the cloud
- Great user interface that's intuitive and easy to figure out
- Straightforward and easy to use
- It's not exactly cheap, but you do get what you pay for
- Depending on your level of experience with accounting software, it could be a little overwhelming to an inexperienced user
July 22, 2021
QuickBooks for non-accountant business owners
We use QuickBooks Online for our accounting needs including tracking estimates, invoicing, banking, receiving payments, bill payment, and tracking expenses. We are also able to create financial reports to help us predict volume of work trends and let us know how we are performing. Additionally, our accountant has access to QuickBooks Online so that they can retrieve the information and reports they need to prepare our taxes.
- Receive payments
- Invoicing
- Tracking expenses
- Reporting
- They will no longer support their desktop app, which they pushed us to use
- They drastically increased their ACH fees (with the benefit of quicker deposits--but this is not a justifiable benefit for our business model)
- Some features are limited
- no training
Yes
Really just a reboot - no downtime, no glitches, no unexpected impacts because of the new release.
Score 1 out of 10
Vetted Review
Verified User
I use it for all AP, AR, Banking, taxes, payroll, etc., [and] all company financials.
July 14, 2021
Quickbook ideal solution for small business needs
We use QB as our general accounting and payment system across our entire organization. As a small company, it offers a tested, acceptable, and cost-effective solution to our accounting needs. It offers a variety of functionality important in tracking planned expenditures and commitments (eg Purchase order generation), goods receipt, accounts payable, and integrates with our 3rd party payroll providers. We currently utilize its check printing capabilities and are planning the future implementation of its electronic payment functionalities. As a small company, we find it easy to train new users due to readily available training materials and pragmatic built-in help functions.
- Purchase Order generation, tracking,
- Accounts payables
- Integration with 3rd party payroll providers
- Greater design flexibility in editing of standard forms
- Greater flexibility in report generation formats designed by users
QuickBooks Online is an integral part of our business. We run all invoices, recurring revenue, and e-commerce transactions. We bill clients for services with a variety of billing terms (monthly, quarterly, annually) and having QuickBooks Online keeps us on track for all billing, organized, and makes month-end reconciliation easy for my bookkeeper.
- Recurring revenue billing
- Tracking open invoices
- Quarterly and monthly P&L overviews
- Annual revenue tracking
- Menus can be confusing
- Buttons sometimes move during upgrades
Our company uses QuickBooks Online for all of our billing and financial reporting. We currently have 5 active users, 4 of which are for project managers on our team, and then one account for our accountant to monitor activity for tax/accounting purposes. Primarily though, QuickBooks is used for sending out invoices for work completed.
- Online access
- Financial analytics
- Tracking tools for sent invoices
- More customization for forms.
- More intuitive navigation of settings panels.
- Ability for advanced users to modify coding within invoice calculation structure.
- Customization for branding.
May 27, 2021
QuickBooks Online Review
Score 1 out of 10
Vetted Review
Verified User
We use Quickbooks for all of our bookkeeping and payroll for 2 clients.
- It's easy to use
- The implement new features every year
- The dashboard provides quick insights
- Their customer support is disorganized
- Sometimes the new features they implement will work for a couple of months and then they stop working
- Their multi-currency is very limiting
I own a bookkeeping business and regularly assist business owners with managing their books. QuickBooks Online helps us to clearly see where money is coming in and exactly where the money is going out. Every dollar has a name and we can make informed decisions on how to adjust expenses and/or sales to create more profit. QuickBooks Online is user friendly with pulling and customizing reports, which allows us to see exactly what we need each month.
- User friendly
- Support and training
- Online access--anywhere, anytime
- Frequent updates--improves functions
- Frequent updates--can challenge user to re-learn procedures
- Every company must have its own subscription
- Require high-speed internet
May 15, 2021
An asset to our company
Quickbooks is used across our organization for quoting and following up on estimates, tracking sales and profit/loss over the financial quarter, sending and automatically chasing outstanding invoices, bookkeeping and reporting. The dashboard overview provides key information in an easy to scan view.
- Profit/loss accounts.
- Sending and automatically chasing invoices.
- Bookkeeping and attaching digital invoices.
- Estimates that convert to invoices.
- Seeing all bank account balances at once.
- Easily dirt expenses into groups to see how much is spent on each category.
- Fixing the bug where I can’t access the Taxes tab to log and make payment for Vat returns. It is tedious to remember having to open QB in Chrome in an incognito browser window. Sometimes it works, sometimes not. This issue has not been resolved since I noticed it at the beginning of February 2021.
May 14, 2021
Best business tool for startups
Score 8 out of 10
Vetted Review
Verified User
We use it for business bookkeeping like billing, invoicing, quotes, expense tracking, inventory, and most important payment integration. This is SME, so it is used mainly by the owner. Can't undo mistakes, which ends up calling support. A price hike on a regular basis and integration with other products not as seamless as one would like.
- You can design your own package according to the business needs.
- Easily pay invoices online.
- Reconciling is much easier due to bank feeds.
- Ability to undo mistakes without calling support.
- Monthly fees are high.
- Sometimes files get lost due to software updates.