QuickBooks Online Review: "Quickbooks is definitely quick, easy, and gets the job done! Affordable!"
- The user interface is clean and things are easy to find. This saves us time from having to look for things we need. If we can't find something, the Help and Search features are easy to use.
- There is a bar graph at the top of my Customers page that shows a breakdown of overdue invoices, open invoices, and those that have been paid in the last 30 days. This is nice because I can see all this information quickly when I need it.
- We can customize invoices as much as we need to and it is very user-friendly. We can email individual invoices or in bulk to save time. We can send invoice reminders and statements in a flash as well. All of these things help us get paid on time.
- I've had a hard time linking Quickbooks with my bank account and then categorizing my income/expenses. I'm not sure why, but I wish there was someone who could help with this.
- I wish that I could make the emailed invoices come from my own email address so they have less of a chance of going to clients' spam inboxes.
- It's a little annoying that they really try to push the Online version versus the software version. I asked a sales rep on the online chat about it once and he really tried to discourage me, saying that they don't offer ANY support if you have the software. I suppose they make more money with online subscriptions.
- Bank Connection - it's so nice to be able to pull expenses and deposits directly from our bank account into QuickBooks for categorization, this was the primary reason we chose the online version.
- Categorization of Expenses - easy to categorize expenses and assign them to a certain vendor (same for sales and customers).
- Reporting - Statement of Activity, Financial Position and Revenue by Customer are the most used reports.
- Non-profit functionality for fundraising - I have to categorize accounts receivable as sales, and instead of being able to show collection of the sale and put the funds into our fundraising (income) account upon collection, I have to delete the sale and recategorize the expense as a fundraising
- Reports could be more clearly labeled so I could find what I need better (e.g. being able to pull how much I paid a contractor by name).
- Reconciliation of errors between bank and QuickBooks accounts - I make mistakes, I need to know there's an easy way to reset the account to zero our minor errors, but have not yet found the means to do so.
QuickBooks Online Review: "QBO - Good for basic double entry book keeping but don't expect bells and whistles"
- 24/7 access in the cloud to our books from geographically diverse locations and timezones
- Relatively simple interface for non finance people who need to deal with invoicing or entry of bills
- Relatively low cost solution
- Compared to the full desktop version, there is still a great deal of functionality missing. In particular sales orders and greater levels of report and invoice customization.
- There is a desktop app that can be downloaded but it doesn't really do much to provide better access than directly through the browser. It could be developed to provide better offline access or at least storage of some regularly used data.
- Unfortunately, there just isn't much out there that answers all the needs and QBO is more of a 'better the devil you know' solution than one that I would actively advocate.
- I like to create my own reports and can quickly access them and easily change them as needed.
- This is our second year of implementing our budget into the software; it is a great feature to add to my reports and helps to keep us on track.
- Recording expenses from our credit card is a great tool and saves me a lot of time.
- The invoicing function lacks customization options.
- The software does not allow you to have multiple screens open at one time.
- Setting up the reoccurring payments feature is difficult.
- QuickBooks is pretty user friendly.
- QuickBooks has a great reporting tool.
- QuickBooks is intuitive, so you don’t need to be an expert to use it successfully.
- The first time I used QuickBooks, I had difficulty navigating the system but it didn’t take long to get the hang of it.
- Customer service is lacking.
- Prices are raised too frequently.
QuickBooks Online Review: "Good for small business working closely with bookkeeper or accountant online"
- Easy to access from any computer. As long as you can check your email for the verification code, you can access your QuickBooks Online file from any computer.
- Download activity from your bank or credit card account. QuickBooks Online makes it easy to download the activity from most banks and major credit cards and to review and post that activity to the books.
- Statement reconciliations. The reconciliation function makes it easy to do bank reconciliations or reconcile credit card statements. You can edit from the reconciliation screen, or easily click to edit a transaction if needed.
- Customizing reports. The Customize screen is clunky. For instance, it is harder than it should be to show a Debit and Credit columns instead of just an Amount. It takes several clicks and dragging.
- The payroll module is awkward and rigid. There is almost no option for customization or correction. The reports are terrible and almost impossible to convert for use in excel format. Any correction or alteration involves a call to customer service when it should just be a simple fix (as it is in the desktop version of QuickBooks payroll). I avoid using QuickBooks Online payroll if at all possible.
- Preparing 1099. Working in the Forms 1099 wizard is no good. You cannot easily go back once you click on a link. The filters reset and you have to start over. You cannot scroll or sort by amount, you have to page through sometimes dozens of screens to review the items.
- The convenience of it being web-based allows me access regardless of location.
- It also affords me the opportunity to use an app on my phone when I’m on the go.
- The application itself is pretty clean and fairly easy to use.
- The price. It’s too expensive.
I use QuickBooks Online to generate P&L reports and reconcile all of our bank accounts and credit cards.
- Integrations with different services, such as Bill.com and Float.
- Our P&L is really clean now. We transitioned from Cash to Accrual in 2017 and QBO has helped tremendously.
- Customizing invoices using a template was something we took advantage of, since our old customers were used to an existing format.
- The user management has been broken at times. I had a support ticket out for nearly a year before my issue was resolved.
- They've increased the price recently and I wasn't expecting it. Although, it's still a value for us.
- The Mac app has been unstable in the past. Fortunately you can still use the website in the rare case that the desktop app fails to load.
- Recent fixes to glitches
- Chart of accounts is relatively easy to set up and manage
- Invoicing is super easy to use
- Inventory feature is not user-friendly
- Fund accounting can be clunky
- Custom reports are not intuitive
- Easy to use whether accountant or non-accountant, except setup and adjustments.
- Simple processes on banking (cash transaction match) and bank/account reconciliations.
- Great dashboard where you can see an overview of financial performance at a high level simultaneously instead of running individual reports.
- As I mentioned earlier, we sometimes need to have more than one account dimension like 'Class' to record transactions for companies/clients who have complicated organization structures or/and business lines.
- Payroll services are not really very comprehensive.
- Reminder emails for outstanding invoices
- Setting up pledges was simple
- The overall organization. Something's are organized in a manner that's not immediately obvious
- Report names and items should be consistent with the desktop versions as well for ease of use from those transitioning
- The reporting options are great with virtually any combination of information you might want!
- Online access is a huge advantage for companies that need multiple users to access the product.
- QuickBooks has been a consistent name in the accounting software world which makes it very reliable.
- The pre-populated reports are great, however, when you want to customize your options, the process is not very user-friendly.
- There is not a built-in way to check for duplicate records so you may have multiple records for one client as spelling is different or something like that.
- The desktop version still has far more features. It would be nice for some of these to be implemented online.
- The online banking is very helpful with balancing my accounts. I like the merging of entries.
- The categories help me budget and plan my income and expense workflow.
- The merge of credit cards into our account is helpful in tracking.
- It is sometimes time intensive to label each transaction.
- I like that it merges the online account into my ledger, but the repeat entries don't always categorize as I like.
- Great for setting budgets and tracking.
- Great for seeing the overall picture of your business at any point of time.
- Great for comparing year to year and month to month.
- Simple set up
- Good integration with third-party apps
- Sales and support team seem to be very well trained and dedicated to truly helping you make the right choices for your business
- Currently no direct importing from Zoho Books. I'd recommend they do this as Zoho is likely to lose as many customers as they get if they continue to offer such inconsistent support
- Ease-of-use. The software is very user-friendly and simple to figure out.
- Accessibility. Quickbooks online can be accessed anywhere in the world where there is internet.
- Options. Quickbooks online has several options to customize your experience. More than most will ever need or use!
- The customer service is limited and is pretty "salesy". They re-direct you to emails and online forums for help
- Some of the apps that "sync" with quickbooks are not very good. There are often glitches between the two applications.
- Sync with online banking and credit card accounts
- Integration with third-party apps
- Data is always backed up
- Data is available anywhere there is an internet connection
- Inventory tracking for clients with huge turnover, backorders (there are third-party app integrations that work on a smaller level, but we had to go to QuickBooks Enterprise Hosted for one of our large retail clients because of the more robust inventory reporting features).
- Pricing continues to go up over time.
- While great for the average business owner, there are a few features that are built-in to virtually all professional accounting systems that I believe they should make available at least in the Accountant version of QBO (things like closing distributions into retained earnings when closing an S Corp's books for the year).
QuickBooks is being used to import all kinds of accounts in our firm, from AAA to IRA accounts.
There is great support from third parties that makes it more simple to use and communicate the accounting records, especially with the transactions.
When you are trying to import accounts from an outside account, it does take a very long time to load. It will sometimes time out and you do have to re import your accounts, I have had the accounts pull through but then my transactions would not match, or sometimes they would not be there at all.
- QuickBooks is easily managed and easy to use.
- QuickBooks is a simple layout design, easy to use and understand.
- QuickBooks is a wonderful software.
- Importing documents, sometimes it will not import the transactions correctly.
- I believe they should have a online chat with a tech, the call times are outrageous to reach a live person.
- When you call for assistance the call will get routed to another department and they will end up transferring your call again and again to reach the department.
- Sometimes the hold is over a hour trying to reach the right department.
Sometimes the documents that are imported do not update as they should or, shall I say, update enough. It will not pull in all the information and you will likely have to do a manual update.
- Information is updated instantaneously.
- The reports like P&L, collections, and AR aging are very useful on a day-to-day basis.
- Neat to share info with investors and the board.
- Billing: lack of automation, it's still very manual.
- Payment gateway: it exists but it's very limited (no storage of CC or ACH for automatic payment online).
- Payment recognition is very inefficient.
- SaaS KPI are missing (MRR, Churn, LTV, CAC, ARPA, etc.)! I'm actually thinking of using other providers to solve these issues (like Zuora, Stripes, Kissmetrics, etc.)
- Makes it easy to create invoices and send to customers.
- We can batch send invoices to save time.
- We use the auto-billing feature to automatically create invoices for recurring billing.
- QBO goes offline too often.
- The sales tax center is difficult to use.
- I would like more flexibility to remove the QBO branding from emailed invoices and alerts. Intuit does not allow you to remove the QBO branding.
Review: "QuickBooks Online is NOT a comparable product to QuickBooks desktop versions. KNOW the limitations before you switch."
- Convenience is its strongest feature, being web-based, and being able to share your company financial data directly with your accountant real-time.
- Really simple sales, invoicing, financial transaction reporting, for single-location businesses, or businesses that do not budget on multiple levels/locations/programs/projects.
- Integration with banks to download/reconcile transactions on the spot is a good feature, using the direct connection feature.
- Sales people seem to be VERY poorly trained as it relates to the differences between QB desktop and QB online. These differences need to be CLEARLY iterated, so that people transitioning know what they gain/lose, need to change/do differently, or most importantly, can no longer do at all.
- The sales rep failed to mention that our budget would not transition from desktop to online. This was a minor 1-time inconvenience, though a bit time-consuming to re-enter.
- The sales rep failed to mention that we would lose all of our custom saved reports. This was a bigger deal for several reasons. First, the time involved in re-creating them all. But the far bigger issue is the fact that QB online (and the associated app) is INCAPABLE, IN ANY WAY, of printing a report that is more than 1 page wide. I spent an hour on the phone with a tech support rep who bent over backward in every conceivable way to deny this was a design flaw/bug. She refused to admit that there is a problem with a software package that can PRODUCE lots of reports that are more than 1 page wide, but is incapable of printing said report. Her solution, export it to Excel, then spend the extra time going through a lot of re-formatting to get it to print with proper headers and footers, proper column headings and row labels, EVERY SINGLE TIME I need to print a report. So, what went from being a 1-click process, is now a 15 minute process, for 40 reports printed each month for management, and quarterly for board meetings. That’s a HUGE commitment to do something manually that used to be done with 1 click. That IS a design flaw/bug, but god forbid someone admit that.
- The sales rep failed to mention that while QB online does support classes and sub-classes, it doesn’t work the same way that it does in QB desktop (this would be a critical piece of information to disclose in the pre-sale conversation to a potential customer has asked MANY questions about classes/sub-classes. QB online treats all classes and sub-classes in a FLAT manner (i.e. – they APPEAR to be hierarchical parent/child items, but the logic which made this such a great feature in QB desktop isn’t there, so they simply LOOK hierarchical, but are in fact FLAT). Why is this a problem, you ask? Well, we go back to reporting. In QB desktop, if I wanted a report showing activity for a specific sub-class, I could request that. If I wanted a report on a parent-level class, that would include all sub-class activity broken out under that parent-level class, I simply ran the report on the parent-level class. Simple. One-click, done. Not so with QB online. I can run a report on a sub-class just fine. But if I want a report at the parent-level class, I have to manually select the parent-class, and individually select every single sub-class as well. If your business is like ours, and your sub-classes are fairly dynamic, you can’t just save customized reports to do this, because you have to manually go back in to the filters and select new classes every single time you run the report. It’s maddening, and another huge waste of time, going from a 1-click process to a many-click, time-consuming process. Why would you take a hierarchical class list process and flatten it without telling people? Yes, SEEING it as hierarchical is nice, but far less important than logically PROCESSING it as parent-child.
- Oh, did I mention you can’t search your data by dollar amount any more? How does that make sense?
- We are able to share the work from multiple locations.
- As a small business owner you cant beat the price.
- Most important it is user friendly and most people can navigate through it and don't require extensive training.
- Please add better visualization i.e. charts , graphs etc.
- Users should have the ability to select a different versions of Financial statements, P&L etc.
- I would look into enhancing the speed of the overall transactional component.
I bought QBO in July 2016 for payroll, billing and paying taxes. The setup is unbelievably difficult, which resulted in QBO personnel deleting with a hard reset all of the data that I put in. I was on the phone with them for about 50 hours (no kidding) just to input data for the first 2 quarters. It took so long that our account was not ready until after the end of the 3rd quarter. I would HIGHLY recommend using another company. It was such a FUBAR with their technicians that I was at wits' end. Also, you cannot undo any banking data that is put into their system. None. No corrections. NADA. I am using QBO only for payroll, taxes and billing and the billing statements are not set up for professional legal services. It is really for sale of inventory to others. If you are a professional firm, stay away from QBO. Unfortunately, I spent way too much time with them on the phone and ended up staying with them because of the time invested with them. Ugh!!! Buy another product.
- After set up, its payroll is easy to process. Be careful after payroll set up because they may lock you out of processing payroll for simply, regular payroll amounts if you exceed their default direct deposit limits. It took two hours to fix that problem and there was no warning ahead of time.
- It is set up for keeping track of inventory sales. Invoices and billing statements don't look very professional.
- QBO could improve by allowing linking bank accounts to be unlinked. You can't unlink it once it is linked.
- Their technicians are not very familiar with their payroll product. They always put you on hold to ask someone else how to fix the problem.
- Rather time consuming for initial setup because QBO won't accept direct data import from earlier desktop versions. Very frustrating here on this point.
- QuickBooks Online allows the client and accountant to collaborate without passing files back and forth.
- One of the best features is the ability to link the bank accounts and credit card accounts to the file. No manual downloading is necessary.
- The payroll feature is very easy to use. The product gives payroll reminders and payroll tax reminders. The reminders are sent to both the client and the accountant.
- QuickBooks Online has room for improvement in the inventory area.
- QuickBooks Online is very expensive. Some of my clients choose to stay with the Desktop version due to the expense of moving to online.
- QuickBooks Online could have more custom features for the estimates and invoices. The formats are somewhat limited.
- The bank feed allows for quick entry of expenses and other transactions.
- The client menu includes a great money bar showing the progress of money into the business.
- You can create as many budgets as you like and segment by class, customer, etc for better management reporting.
- Sales tax and its reporting is limited on its functionality.
- The new management reports still have some quirks to get ironed out.
- I still don't recommend Intuit's payroll solutions and prefer third party applications.
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