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Use QBO as our primary bookkeeping and accounting software. Integrated with our bank account and company credit cards. Our CPA's are also have accountant access so it's a seamless way to do our quarterly reporting and annual reporting with tax filings. We primarily use it for Chart of Account, Balance Sheet and Profit and Loss. We do NOT use AP or AR or other transactional functionality.
- Simplicity of use.
- Completely oriented towards accounting, well designed.
- Intuitive to use.
- Great help functions.
- Slow performance.
- Hard to navigate between modules.
December 08, 2020
I'm the owner of a small electrical company. I do my own bookkeeping.
- Quickbooks is universal
- Many people use it
- Most accountants are familiar with the product
- Customer service is non-existant
- Quickbooks merchant services will hold on to your payments for as long as they want.
- No-one answers the phone when you call for support.
- There are easy ways to suggest improvements, but Quickbooks does not follow up.
July 21, 2020
Accounting, bookkeeping and invoicing are the major functions that we use. Their Payroll and merchant services are just overpriced, We are a smaller sized business with 11 employees that bills clients via Bank ACH, Invoice and Credit Card. We use the live bookkeeping service from QBO. We have two users with access. The "Bookkeeping Live" service is a plus but with the basic software broken it is almost pointless. I have to upload manual bank accounting transaction and credit card accounts.
For the last few months, we have run into a problem that QB's customer support and technical teams can not seem to fix. Our bank feeds only work for some of our accounts when they have been working normally for years. This is our 6th and probably the final year of using QBO. We are currently looking to get rid of the product all due to their crappy, horrible, non-responsive, and disorganized lack of support.
For the last few months, we have run into a problem that QB's customer support and technical teams can not seem to fix. Our bank feeds only work for some of our accounts when they have been working normally for years. This is our 6th and probably the final year of using QBO. We are currently looking to get rid of the product all due to their crappy, horrible, non-responsive, and disorganized lack of support.
- Easy to get reports.
- Very fluid chart of accounts.
- Good dashboard where I can see my important financial concerns.
- Customer service is nil.
- Tech support is very difficult and time consuming to work with.
- Cases and case numbers get lost or are not entered properly meaning start all over.
- Automatic matching is very unreliable and if not closely watched your finances may be wrong.
October 21, 2020
I use QuickBooks in my business to write up invoices.
- Invoice format
- Invoice structure
- Ability to send invoices
- Customer service
- Sorting out of issues is complex and frustrating
- No personal contact available. It is computer-generated assistance. When you do get to speak to a human they cannot help. You get the typical run around especially when they have a "hold" on your funds.
March 17, 2020
QuickBooks Online is used across the whole organization. We use it for reporting purposes as well as accounting purposes. We also use it to send and receive payments. It is an extremely helpful tool, you can send a payment instantly via card or bank account. We keep track of all revenues via QuickBooks Online as well.
- Ease of use
- Simple to understand
- I think some of the reports that you can generate are designed for as if you are an accountant or have a background in finance. It would be nice for them to be a little more straightforward or the terminology more simple and straightforward.
- It sometimes takes days and days to receive the money that you are sent, meaning that sending payments through your bank could likely be quicker and easier.
Quickbooks Online has simplified our invoicing and accounts payable processes enormously. We used to use the desktop version but switched to online and it made a world of difference. We are able to integrate our WorkTrack service call software and our payroll making it a true asset to our company.
- Integration- several of my programs integrate.
- Time-being able to access QB Online from anywhere with an internet connection.
- Organization - bills and invoices are paid on time.
- Closing purchase orders in bulk.
- Using estimate to create purchase orders.
February 26, 2020
Quickbooks Online (QBO) is essential to our business because it provides a combination of functionalities that no other software service packages together for a small business of our size. Our small business ships products across the US. We collect and remit sales tax to 43 different state jurisdictions, so in addition to handling our accounting, bookkeeping, tax preparation, issuing our 1099s and giving our CPA access to our books. Quickbooks Online also serves the critical function of calculating the sales tax due with each package we ship. When I create an invoice for our customer through QBO, I enter the 'Ship From' and 'Ship To' addresses, and the software automatically calculates the amount of sales tax that we need to collect and adds it to the invoice total before I send it to our customer. In case you don't know, every state has different sales tax requirements and depending on where you are shipping. You may need to collect sales tax at the state, county, and city level jurisdictions. But QuickBooks does all the calculations for you and is accurate more than 99% of the time. And when it comes time to file our sales tax returns to each state, QuickBooks Online has helpful reports to show the amount due for each jurisdiction.
- QuickBooks Online is the total package for small businesses that need comprehensive accounting software support at an affordable price. There are other options for medium-to-large size businesses, like NetSuite, but their subscription costs are much higher. In contrast, QuickBooks Online offers functionality that will serve most small businesses for a fraction of the cost.
- In the small-business accounting software category, other companies offer competing products. Still, after doing my own research and reading reviews from other users, I found that QuickBooks Online is regarded as the most robust and feature-rich in terms of all of the accounting needs and reporting functionality that your business might need.
- QuickBooks Online has a great feature called Receipt Capture, which allows you to snap a photo of your receipt and automatically upload it into the system for your approval. The software tries to auto-fill the appropriate information like merchant name, transaction date, transaction amount, and account category. The auto-fill suggestions aren't 100% accurate, but the functionality is helpful and is improving with time.
- I have requested a callback from QuickBooks Online customer support numerous times in my two years as a customer, and the callback is usually within 5 minutes. The support is generally beneficial and able to resolve the issue. If your question or problem is easier to address by the representative looking at your session with you, there is functionality built right into QuickBooks Online that allows you to screen share your session with the representative so you can walk through the issues together. It is beneficial, and I appreciate this feature.
- As of February 2020, QuickBooks Online advertises that you can e-file your state sales tax returns directly through QuickBooks Online. This functionality has never been available to me, and I manually fill out and submit my returns directly through each state's online portal. I don't believe this functionality is available for most QuickBooks Online users, despite advertisements indicating that it is.
- As of February 2020, the following QuickBooks Online subscription levels: Simple Start, Essentials, and Plus, do not allow users to bulk upload or import multiple invoices at once. These tiers only will enable you to create one invoice at a time. The highest subscription level, QuickBooks Online Advanced, does allow users to import multiple invoices at once using Excel import, but the price is much higher. For users who can't afford the subscription price of QuickBooks Online Advanced but need the functionality of bulk uploading invoices, there is a software service called Transaction Importer Pro that does a good job, and the price is $20/month.
- Every once in awhile, I find a page in QuickBooks Online that doesn't allow a user to sort, filter, or display the information the way I think would be most useful. Even after submitting feedback using the online feedback tool, I haven't received any response to my communication about these small changes. These are minor issues, but they don't dampen my enthusiasm for all of the other wonderful functionality that QuickBooks Online enables.
February 03, 2020
QBO is used for IT billing across our organization. QBO has recently, in the last 12 months increased the monthly most of it's subscriptions from $32 per month to $50 per month, and we were informed it's increasing to $70 per month effective March 1, 2020. What's most significant QBO hasn't added any new features and explains the increase is needed for future products and development.
- Streamlined billing.
- Easy-to-use navigation.
- Expensive and over priced.
- Unable to contact customer support.
March 19, 2020
QuickBooks Online is convenient for my company that has 4 locations. Each location can enter into one account and update without personal traveling from company to company.
- Real time updating.
- Medium user-friendly.
- Projections and reports.
- A bit difficult for our novice users.
- Faster loading of software.
- Better help support.
February 14, 2020
I use QuickBooks Online for merchant payments and accounting at my company. Quickbooks Online has saved me a ton of time in not having to manually to accounting/bookkeeping, and keeps things organized per category. Customer service is very good and usually helps me solve any problems that arise. I would recommend.
- Accounting
- Book keeping
- Project management
- Allowing multiple contacts per project
February 05, 2020
QuickBooks Online is used by our book keeper and accountant. It helps us keep track of our expenses and run detailed reports to evaluate the health of our business.
- Easy to use.
- Great dashboard.
- Always ensure main owner is the Master Administration. This eliminates any problems obtaining your data from a book keeper.
QB was being used by the Finance Department for a period of time to handle invoicing to clients, as well as expenses for travel, and accounts payable.
- As an online-based software, it can be accessed from anywhere in the world, which is of particular interest to those working remotely and on different continents.
- It can be user-friendly for those who are new to accounting software.
- Easily manipulated which is good for clients with intricate wording necessary on their invoices.
- Cannot do intricate accounting reports or entries like a desktop version allows.
March 23, 2020
QuickBooks Online is used by our finance department to manage our inventory and bookkeeping. Additionally, our CPA has access to it. QuickBooks Online makes it easy for multiple people to access our account information and update items simultaneously without having to worry about manually backing up our books on a regular basis. If anything were to ever happen to our facility, our accounting information is backed up to the cloud and accessible from anywhere in the world, which is a HUGE for us.
- QuickBooks Online makes it very easy to run basic financial reports.
- QuickBooks Online integrates with all major banks, making adding transactions quick and easy.
- QuickBooks Online is cloud based, which means you can access your financial data from anywhere in the world with internet access.
- First-time set-up with QuickBooks Online isn't difficult, but it would be helpful if they provided tips/advice for those who may be moving from another platform.
- QuickBooks Online likes to push their other services, for example using their system to accept payments. I wish there were a way to opt out of seeing certain options that you choose not to use.
- Getting help from an actual QuickBooks Online support member is difficult. Often times if you post a question online, the answer provided doesn't actually answer or address your question and the issue is closed before you're able to elaborate more.
March 10, 2020
QuickBooks is being used in my organization on a daily basis and addresses all of my accounting needs.
- QuickBooks Online gives me the ability to create customized reports and financial statements in seconds.
- This software allows me to keep track of accounts payable and receivables and also allows me to receive payments from clients online.
- This software allows me to keep up with my books in real time and offers assistance through live chat and information lookup.
- This software is not always user friendly and allows for multiple routes to be taken to accomplish the same outcome which at times can be confusing and lead to multiple answers.
- This software allows chat but not the ability to have a quick question answered over the phone unless enrolling in virtual bookkeeping services.
- This software does take quite a while familiarize with.
February 11, 2020
We use QuickBooks Online for our financials and to support our annual tax filings. QuickBooks Online allows us to access our data from anywhere and share our data in real-time with our accounting support. QuickBooks Online also keeps our data from previous years centrally and allows us not to have to worry about transition when we replace our computers.
- QuickBooks Online is able to handle all variety of transactions we need as a professional services firm.
- QuickBooks Online makes sharing our information with our accounting support team very easy and seamless.
- QuickBooks Online has a lot of capability, which at times can be confusing for simpler businesses.
- QuickBooks Online needs to build integration with Professional Employer Organizations.
January 31, 2020
My whole organization uses QuickBooks. It makes daily bookkeeping tasks very simple and allows me to streamline quarterly billing processes for my clients. It also creates a secure way for me to share information with my bookkeeper and provides immediate access to reports such as P&L, Balance Sheet, Overdue Invoices, etc.
- Streamline quarterly billing. By creating a recurring sales receipt that goes out to my clients, it saves me time each quarter by not having to manually push them through.
- The secure portal (attachments) enables me to quickly upload monthly credit card and bank account statements to my bookkeeper for reconciliation purposes.
- Mobile access seems confusing at times due to a slightly different interface on the mobile app compared to the online version.
- ACH and credit card process fees, while norm for the industry, seem like they should be reduced given the overall size of the QuickBooks organization.
October 18, 2019
My organization utilizes Quickbooks Online to unify all of our accounting processes including payroll, bookkeeping, bank reconciliations, tax payments, etc... into a cloud based browser or app interface - accessible anywhere. It allows me the freedom to leave the computer at home update my books, add bills, pay taxes, and simplify payroll at any time or any place.
- One of my favorite things Quickbooks Online does well is automation of Payroll. I never have to worry if taxes are calculated correctly or print checks - it's all automated and direct deposited. Normally i'd have to pay an accountant to keep up with this or calculate myself - but this is far more efficient.
- Quickbooks Online as opposed to the older software model allows you the conveniences and confidence of a secure bookkeeping software along with the modernization of cloud based access.
- Automated tax payment calculations and reminders help me make sure I'm never late for payments, which if you've ever been late on an income tax payment - you don't want that to happen.
- The feature-set of QBO is so broad that it's sometimes hard to know how to get behind the veil of the simplistic interface and to really put it to use. It would be great to have some built in, hands on training for small business owners who are accounting novices.
- I have had issues at times where the OS X software doesn't want to load the Quickbooks Online account, which a restart usually fixes - but that's a bit annoying. The browser version usually works pretty flawlessly.
- Some of the end of year tax systems are built into QBO as third party plug ins (like for 1099 filing i.e.) - which is a bit odd. I'd almost rather integrate them then white label rather than having it take me to some third party website or design layout within the same window. Minor improvement but it does feel a bit clunky.
December 11, 2019
I'm using it to manage all financial aspects of my small business. Both my accountant and I use it. We use it for client invoicing, bookkeeping, sales analysis and projections, and managing recurring contracts.
- Ease of use/gamification.
- Syncing with bank accounts and PayPal.
- Some menu items are tricky to find/not as intuitive as I'd like.
- My accountant has mentioned that QB sometimes makes changes to its service agreements/pricing that can be a pain for her when managing her accounting business.
December 11, 2019
We are a geographically diverse company dealing with distribution of retail goods to both online channels and stores. We needed a book keeping solution that was not overly complex but more importantly, could run in the cloud and be accessed 24/7 from anywhere. We also needed a system that would be able to pull transactions in from Amazon, Walmart, eBay etc., to automate bookkeeping as much as possible and also to tie in with our bank account at Citibank.
- 24/7 access in the cloud to our books from geographically diverse locations and timezones
- Relatively simple interface for non finance people who need to deal with invoicing or entry of bills
- Relatively low cost solution
- Compared to the full desktop version, there is still a great deal of functionality missing. In particular sales orders and greater levels of report and invoice customization.
- There is a desktop app that can be downloaded but it doesn't really do much to provide better access than directly through the browser. It could be developed to provide better offline access or at least storage of some regularly used data.
- Unfortunately, there just isn't much out there that answers all the needs and QBO is more of a 'better the devil you know' solution than one that I would actively advocate.
October 23, 2019
QuickBooks Online is used by three main users at my agency including the project manager (for fixed bid and hourly invoicing), office manager (for reimbursements, hard costs, and payroll), and partners (for viewing statements and upcoming charges). Having multiple users helps divvy up the responsibilities while also keeping everyone accountable and ethical.
- QuickBooks Online allows me to create "delayed charges" which helps forecast income as well as guarantee that invoicing is not forgotten.
- QuickBooks Online has several shortcuts to get to where I need to go faster. For example, jumping directly to a client or invoice number.
- My favorite feature on QuickBooks Online is that I am able to plan ahead for project invoicing and create custom reports that fit my exact needs.
- Whenever I set up a new invoice or delayed charge and adjust the due date, it uses that same due date for my next invoice. It can get very confusing if I'm not extremely attentive while I am adding in delayed charges.
- When I create a delayed charge, I add in a "memo" line, but when I create an invoice based on that delayed charge, that memo line does not transfer over.
- After I've created a line item in an invoice, if I change the "category" or "department" it clears out all other details and forces me to start over.
October 21, 2019
Right now, we use Quickbooks Online for Invoicing and expense tracking. As a small company, it allows me to act as the bookkeeper and accountant even though I don't have an accounting background. It also keeps track of the sales tax I need to collect for the state and keep track of who is behind on paying invoices.
- Invoicing - I can create products and services as well as enter line items "free-form" for a more specialized service.
- Sales tax calculation - NJ has changed the sales tax rate 3 times since I went into business. Changing the tax rate is easy, and the calculations Quickbooks does keeps it on track.
- Expense Tracking - You can create rules to make it easier to track expenses.
- Announcing changes- The last major changes had me thrown off because I didn't have a preview or transition period.
- Support - Too much of support can get shrugged over to an accountant, who then tells me it's a Quickbooks issue.
October 17, 2019
We use QBO as a professional accounting firm, for our own company, and for our client's bookkeeping. Being in the cloud makes it possible for us to have clients all over the county and not limited to a particular area. We are more efficient by using QBO and we can assign anyone to any client no matter where their location. This helps our outreach and increases our profitability.
- Syncing banking transactions makes it really easy to know when the accounts are current.
- Accepting payments directly through invoicing is a great time saver.
- I know who has done what tasks through the audit trail.
- Interactive reports/hyperlinks provide personal customization for the user and provides many places to change or correct data easily.
- Accepting pre-payments is a hassle and would love to have a way to not have to re-touch invoices in the undeposited funds account due to date incompatibly.
- Finding matches for transactions on a more intuitive level would be helpful.
- Providing short videos on simple tasks as quick links within the current screen would be awesome.
September 13, 2019
QuickBooks Online is our primary bookkeeping platform and our primary platform for invoicing and tracking our business financials. The only users at our organization are myself and the other owner. We both log in daily to stay on top of money going out and coming in and get a general sense of outstanding invoices and other related items.
- Large list of features. There is a lot of functionality packed into QuickBooks Online. It can fill the role of multiple other tools.
- Being the industry standard. Need an app to interface with QuickBooks Online? It will. Need to connect an accountant? They all know how to use it.
- Constant innovation. New features get added constantly and improved constantly.
- Sluggish platform. The interface itself is slick, but slower than it needs to be. A lot of time is wasted waiting for loading.
- Service unavailability. At times certain parts of the QuickBooks Online platform go down. It's more frequent than it should be.
September 04, 2019
Quickbooks Online is used by our company as a financial tool to keep track of all the money going in and coming out. It helps control costs, create budgets, review reports, create and send invoices, process payroll, pay bills, and many more functions. It shows our company where we stand financially with our projects to make sure we don't lose money in the process.
- Provides an overview of financial standings in various reports.
- Easy to use and access.
- Print checks to pay bills.
- Reduce cost by being able to do payroll ourselves.
- It has a monthly cost to maintain.
- No job costing or large inventory management.
- Direct deposit to vendors not available.
August 31, 2019
It is only used in accounting and bookkeeping, with some timekeeping for hourly employees. So just basically one department uses it. It is our only software to really keep track of our expenses, spending, billing, and money in and money out.
- Track billing.
- Create reports.
- Categorize expenses.
- Track payments.
- Timekeeping is not as specific.
- It doesn't talk to our program, an in-house intranet called ArchiOffice.
- Is not meant for our specific industry, which is architecture, so we have to use another program, ArchiOffice.
- Project management is lacking.
QuickBooks Online Scorecard Summary
Feature Scorecard Summary
What is QuickBooks Online?
QuickBooks Online is a SaaS verison of the QuickBooks product. It contains all of the features found in the local version, features typical of similarly priced accounting software. The monthly fee for this service starts at $10 and climbs to $30 with the Plus version, which has the richest features. The base level allows for unlimited invoices and estimates, expense tracking, importing from Excel or Quickbooks desktop, data backup, mobile accessibility, and integration with many other applications. The Essentials pricing plan contain more automation, more bill and payment management, as well as inventory and time tracking, and the Plus package contains budgeting and analytic features.
QuickBooks Online Integrations
QuickBooks Online Competitors
QuickBooks Online Pricing
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Does not have featurePremium Consulting/Integration Services Available?No
- Entry-level set up fee?No
| Edition | Pricing Details | Terms |
|---|---|---|
| Simple Start | $25 | per month |
| Plus | $75 | per month |
| Advanced | $150 | per month |
| Self-Employed | $15 | per month |
QuickBooks Online Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | No |