QuickBooks Online

I don't have very much to say against QuickBooks Online. The only issue I had for a couple months was the fact that when the State of Washington lowered our Unemployment rate, it took 4 calls to QBO to finally get it changed and matching what the state website showed that we owed. Other than that....it has been great using QBO. I have used the desktop version in the past, and I have to admit....I really like the online version, especially with COVID-19 shut downs....I was able to work from home ;-)

Overall, support has been amazing. Only had the one issue where I had to call 4 times regarding the change in our State Unemployment rate....but I finally got the right person on my last call ;-)

Program features and usability are pretty good and generally way more than I need. The way they bundle features drives you to select the more expensive option. This probably works okay for merchants and larger companies, but it's a financial burden for small companies like mine. In my case, I wish there was an option to trade off inventory management features for project management features. But I have to pay for both (currently $860/yr 2021). The payroll package is convenient, but too expensive (currently $1200/yr).

Self help is pretty good, but can be misleading. Chat support is better for specific issues.

QuickBooks has long been a standard when it's come to small business accounting. Their tools work, the user interface is fairly intuitive to navigate, and it has suited the needs of our small business (11-20 employees) for the past 10 years. However, as we continue to grow and come into a greater need to control our branding, we find that QuickBooks Online often limits us in customization and branding. Plus, it just has some odds quirks in the coding of how the invoices are setup up that often requires us to "fight against the system" in order to accomplish what we want in our invoice structure.

QuickBooks Online support is timely in their responses and generally helpful, but there are occasions where, given the limitations of the platform, they often can't help with a solution and just give the pad answer of "we'll send that feature request to our development team." I also wish there was a live, in app chat feature when I needed especially timely help.

Although the interface is easy to use for a lay person I have often found that when I sign on a new client that they have made several accounting errors that have impacting their P&L and Balance sheet that I've had to go back years to correct. So, I don't recommend it for anyone who doesn't have a basic bookkeeping degree.

Support for other features [I feel] is very difficult, especially if it's a new feature that Quickbooks has added since the support personnel often don't even know about the new features.

QuickBooks makes it easy to segment your different programs so that you can run P&Ls for the funders.

I really have not called support in the 7 years that I have been using Quickbooks. If I have a question, I Google it and I have always got an answer to my question.

It really is a perfect tool for small businesses that don't have a ton of complexity in their needs. It can easily handle a lot of customers, revenue and product types, etc. along with providing pretty good reporting. Where it will fall short is when you try to build out a more sophisticated account function that will look to more regularly report, budget, forecast.

I've only had to connect with QuickBooks Online once to inquire about their limitations on the budgeting and forecasting functionality. While the platform simple couldn't accommodating my preferences, the support team was responsive and did follow up as expected, so no real issues there.

QuickBooks Online is something that I would highly recommend to another small business owner. I am very happy with the product and features that I use it for with my business. Between the QuickBooks support and YouTube a person can easily find training content or answer a question about a specific task they are trying to complete.

The support for QuickBooks Online is excellent. You can easily begin a chat session with a support expert to get your question(s) resolved. In addition the FAQ section within QuickBooks Online can handle multiple questions without needing to contact a support person. There is also so much content available online within QuickBooks and YouTube showing how to handle a wide variety of tasks.

QuickBooks is well suited for both accountants and end users as far as usability and working with the basic software.
For accountants serving their business clients QuickBooks can more than suffice small to medium sized businesses.
For small business users it is a good option for starting out simple and then gradually using more aspects of the software.
I heartily recommend that all small business users connect with a QuickBooks Pro Advisor in order to get the most out of the software.

Not only is it sometimes difficult to get support when you need it the support techs are too often unqualified to properly solve problems according to acceptable accounting standards. Techs will know how to "fix" the software but if they don't truly understand double-entry accounting they make another financial problem for a small business owner.

For a more robust organization, you really need to use QuickBooks Enterprise to provide more functionality. However, for a lean company with straightforward financials, it is an excellent choice, especially if you work remotely.

The QuickBooks Online support team is incredibly helpful. They can remote in to assist you if needed.

Works well for small businesses, however, if you tie to a larger project management system or ERP, it will give you all the function you need. The open API or Zapier integrations make it simple to work with other systems. The ability to import data from QuickBooks Desktop is simple and allows users to migrate from Desktop to Online in a few hours.

Not great. Once you get in contact with someone they typically solve any issues, but getting to the right person is almost impossible. Good news [is] many answers can be found online.

QuickBooks Online is definitely a great accounting software for small and medium-sized businesses who need a basic system to keep their books. For example, QuickBooks Online is a great fit for service organizations, contractors and freelancers who need to send invoices to their customers, record basic expenses and run a couple of standard reports to assess their profitability and financial position. We use QuickBooks Online at our software startup and it's a great fit at the moment. I would not recommend QuickBooks Online to manufacturing or some businesses that have production or inventory as they might across some limitations of QuickBooks Online.

QuickBooks Online has a great forum by Intuit. I believe both QuickBooks Online specialists and the community contribute to resolving issues and questions QuickBooks Online users have. I posted an issue I had with the software on the forum once and received a complete and knowledgeable replay within a few hours which helped me a lot. In my opinion, QuickBooks Online forum is very well-organized and really helpful especially for the new users.

In my opinion, this product will work for most small business. We don't need to track sales or inventory, so I cannot speak to that functionality. The ability to create and run financial reports is easy. I particularly like the Business Snapshot. The other great feature of the Online version is that you can access it from anywhere. I don't use this very often, but it sure is nice when I need info

Just a couple incidents over the last 10 years. Both were resolved.

it is the best software for small businesses who want to invest in their business with accurate and competitive bookkeeping, creating and managing invoices, creating and paying bills and keeping track of expenses, managing their own "financial health" and preparing for taxes--including business, payroll and quarterly. I have found the accuracy is spot on. The downloading of checks, credit card charges, and expenses is fast, accurate and convenient.
When isn't it appropriate? I don't know. We have been in business for

The agents in Priority Circle should all have a 10 rating, but, alas, there are some who clearly started 5 minutes ago. I don't have time for that nonsense. The excellent agents stand out with their knowledge and ease of using the program. They are part translator and psychologist as there are times when the frustration level is so high that I can not get the correct words out. But they remain calm and are able to ferret out what's going on. Their solutions can be quick and elegant depending on the situation. Many times they can show me multiple ways to fix my problems and I really appreciate that. Sometimes, it may take hours to reach a conclusion or solution but they always remain cheerful and engaged. They are devoted to making sure that I am satisfied with their answers and never have I felt rushed. After contacting an agent, I am sent a survey with various standard questions and an opportunity to write why I answered as I did. I always complete the surveys because I think that QBO should know when the agents do an outstanding job.

I think just about every industry and every company would benefit from QuickBooks Online. I own an MSP and have no problem recommending QuickBooks Online as the main accounting software for my clients. For small businesses, this software supports a wide variety of integrations and it's so affordable that businesses would be silly not to consider it.

The support has been very good, but I haven't had to use it very much.

If you are a small business owner who does most or all of your accounting, I recommend QuickBooks Online. It is very user friendly, intuitive to navigate, and easy to link up with your accountant. I am an engineer by profession, with no accounting background. This saves time and gives me peace of mind that my books are accurate and up to date. Much of what is done in QuickBooks Online is automated, so it also saves me time.

I think, with very large companies, it can be difficult to get a direct answer to your software question. Oftentimes, solutions have to be researched by reading through forums. But, that being said, the times I have reached out directly for assistance, I was able to eventually get an answer to my question.

QuickBooks Online is well suited for any business with multiple clients and billing. Quickbooks desktop is better if you are tracking physical goods/inventory. We manage 500+ clients' billing with ease; you will find QuickBooks Online an awesome solution to managing your billing.

QuickBooks Online's overall support is easy to work with. The service team is awesome, always eager to find a solution and help you through any issues.

QB is a very mature product. In my first business in 2001, I used a windows version of QuickBooks; they have a long history!

We used to send out estimates using Word, making a PDF and emailing, so it's a big time saver to just login, fill in some details an send it out.

For people in the UK it handles VAT calculations and making tax digital, so this also saves us time each quarter.

Excellent - on phone and live chat.

I like QuickBooks Online because it is easy for my small business with little transactions each month. It makes recording transactions easy for bookkeeping, however from an accountant standpoint I can see where it might very difficult for customized scenarios.

Support is my least favorite part of the platform because they do not make it easy to speak to humans.

I think QuickBooks Online works best for small entrepreneurs who are starting to get real about their business. It doesn't require a lot of hardware investment, but it is as fully featured as some accounting software I have used for larger enterprises. If you are making consistent payments to multiple vendors on monthly basis, it's probably time to get an account.

I haven't needed to use the support team very often. One of the best things about Quickbooks is that it's a large software, so I will do an internet search to see if someone else has run into a similar situation in the past. There are also a lot of YouTube videos that can walk you through any questions you may have.

This is well suited for smalls businesses who wants to keep track of their financial records. This is also great for individual use like example for freelancers like me. It's great to use in billing and invoicing. This also great in generating reports for expenditures as well as sales of products and services.

Haven't had any experience with their support team yet but I'm sure they will live up to their name.

QuickBooks has great reports to be able to give to the board members. it is easy for our auditor to access when doing our financials. It gives the clear picture of financials. This also helps with reconciling our accounts on a monthly basis. It is easy to use and very user friendly when you have a problem.

Luckily I have not had to use the overall support for QuickBooks Online. For the most part I have been able to figure the things out that I use. I may need to try to use it as it seems there may be some features I am not using that I should be or even could be. So will look further into this soon.

QuickBooks helps a small company like us keep track of basic bookkeeping. We currently use invoicing from customers and vendors which we pay our bills and make deposits in QuickBooks as well. We track reporting which is easy to read and understand. Printing checks is easy to set up and use. QuickBooks for us, can run into connection issues which makes it frustrating at times.

I have not been in contact with anyone from the support team so I cannot leave any comment on that.

Quick books is just about perfect for anyone who needs accounting software. It's not so great if you have a business with multiple streams of income and expenses that need to be credited to specific accounts.

They have been just okay. They take a while to get back to you and it seems as though you're speaking to someone from another country.

It provides the necessary tools for controlling the finances of a small law firm and provides useful integrations and accountant access to streamline their access to financial data. If you are a larger firm, say over 20 employees, it may not be the best option. Your accountant would be the best source of information on the utility of Quickbooks online.

We only had to reach out to support once and the response was quick and a resolution was provided. Have no complaints about the support provided.

I really like the QuickBooks Online platform for its versatility and integration capabilities. I think QuickBooks Online is well suited to small to medium size businesses who need a better way of bookkeeping using automated integration to reduce the amount of workload entering data into the system. I don't believe QuickBooks Online would be well suited for Medium-Large businesses with multiple bookkeepers who might require additional meta-data on records such as date of entry and user who entered info.

Honestly never had to reach out to QuickBooks Online for technical support. The only issues I had were integrating with my ecommerce platform which was resolved by a quick google search.