Here at Home Instead Senior Care, we use ClearCare to organize and staff our caregivers with our clients. ClearCare helps us to keep track of every detail regarding both our caregiver's and our client's health background, personal experience, what is needed and needs to be changed. It is a great resource for our company to follow up on quality assurance for our clients, as we keep current detailed information to follow back on.
As far as problems, I personally have not ran into any major issues with ClearCare nor have my co-workers. Every system is bound to have their hiccups every now and then, but over all this is an amazing and very useful software.