It does the trick
May 16, 2023
It does the trick
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with ClearCare
We use ClearCare/WellSky to run our home care company. We have both caregiver and client profiles housed within the system, we build out each client team, caregivers clock in and out using the mobile app, record what happened on their shift so our Client Managers have insight into each client's day-to-day, and the analytics/reporting within ClearCare/WellSky allows us to track metrics for all aspects of our business and keep everyone informed.
- Clients can be paired with their perfect caregiver(s) using the robust and fully customizable match criteria functionality
- The analytics/reporting feature not only has great standard dashboards, but it allows us to create our own dashboards tailored to our exact use case(s), pulling from almost any data point or metric within our platform
- They host quarterly webinars that update their users on the new features planned, what's being worked on right now, and things that have been fixed or improved
- There is no capability for a couples profile. The scheduling is challenging if you keep each person as a separate profile because it will muddy the hours data with duplicate shifts, and if you combine them into one profile for scheduling ease then you don't have fields for each person's age, DOB, health diagnosis, ADLs needed, etc. so their health information/record is combined
- There are a number of sloppy coding errors that make user experience not as pleasant as it could be. Despite our best efforts to bring attention to these bugs (which we have found and reported 32 of) currently 3 bugs are in "Product Analysis," 1 has been "Accepted for Development" and the other 28 were all closed out on May 10, 2021 and no further action is being taken.
- Our caregivers have a lot of issues with the mobile app not accepting their shift comments until they re-type and re-submit them multiple times - sometimes up to 8 times until it will accept the entry. But on our end it records each of those submissions so we have to manually delete the duplicates from the client's shift record.
- POSITIVE IMPACT: We can access almost any metric related to the business and build reports that allow us to set goals, identify potential issues, maintain oversight, and automate workflows with the report scheduling
- NEGATIVE IMPACT: We've been dealing with the same software bugs for over 5 years now, they slow productivity, create room for user error, require workarounds to be created, you name it, just a lot of work to make the platform's shortcomings better since they refuse to do it for us
Do you think WellSky Personal Care delivers good value for the price?
Yes
Are you happy with WellSky Personal Care's feature set?
Yes
Did WellSky Personal Care live up to sales and marketing promises?
No
Did implementation of WellSky Personal Care go as expected?
Yes
Would you buy WellSky Personal Care again?
Yes
WellSky Personal Care Feature Ratings
Using ClearCare
Everyone at our company uses ClearCare/WellSky in some capacity. Schedulers, caregivers, managers, administrators, CFO, CEO, directors, even client's and their families use the online portal that's available.