ClearCare--O.K. by me
Greg Carson | TrustRadius Reviewer
March 17, 2020

ClearCare--O.K. by me

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ClearCare

We use ClearCare across the entire organization. It manages our employee info, schedules, client info, care plans, and allows us to communicate with our care team members quickly and easily. It allows us to maintain a database of business partners and keep records of all activities associated with marketing.
  • Billing - provides detailed invoices for clients, exports into QuickBooks, and processes automatic payment
  • Scheduling - aids in matching care team members to clients based on skill & need. Alerts on overtime and monitors authorization for those clients who receive care services through a third party such as Veterans Aid & Attendance or Area Agency on Aging which provides a limited number of hours.
  • Care Planning - assessment information is entered for each client and appropriate tasks are assigned to the daily care plan.
  • Tablet & Smartphone access is cumbersome and some functions simply don't work. In a 24/7 environment, we frequently have to access ClearCare after hours and on weekends when it's not convenient or even possible to get to a desktop.
  • Multiple access - with the nomadic nature of the Care Team Member workforce, they go where the hours are. Their email may only be used in one ClearCare account, so if they change jobs and both current & previous employers utilize ClearCare, the new employer cannot use the Care Team Member's email address for communication. Same goes with Client email addresses, although this is a much less frequent concern as Clients rarely change providers (I have only experienced this twice where it was an issue).
  • Potentially saving a office FTE, valued around $40k
Difficult to reach by phone. Often the response to issues is a clumsy workaround or a simple “yes we know about the issue”

Do you think ClearCare delivers good value for the price?

Yes

Are you happy with ClearCare's feature set?

Yes

Did ClearCare live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ClearCare go as expected?

Yes

Would you buy ClearCare again?

Yes

I have not used any other provider but I am confident ClearCare is top of the pack for home health care software.

ClearCare Feature Ratings

Real-time eligibility verification
Not Rated
Coding
Not Rated
Claims management
Not Rated
Patient billing
9
Financial Reporting
9
Rule-based scheduling
Not Rated
Automated patient check-in
Not Rated
Automated appointment reminders
Not Rated
Multi-location support
Not Rated
Calendar interface
Not Rated
Charting / document management
8
Templates
3
E-prescribing
Not Rated
Fax integration
Not Rated
Patient portal
Not Rated
Mobile/tablet support
4
Speech recognition
Not Rated
Integration with other EMR and PM systems
Not Rated
Customization
Not Rated
Workflow automation
Not Rated
Role-based permission levels
8
Data backups and redundancy
Not Rated
HIPAA compliance
8
Local mode / networking failsafe
Not Rated
Task tracking
9
Specialty-specific workflows
Not Rated
Multi-office / multi-physician capabilities
Not Rated